Client Success Associate

3 days ago

India Sterling Check Full time

We have great people here and are looking for more. Come join us - you will love it

Job Title: Client Success Associate

Department: IGE

Position Type: Full-Time

Shift: Night

Location: PH Virtual

About the Role:
As a Client Success Associate, your main function will be handling and fulfilling day to day operational queries or issues that arise from our clients. This position will be responsible for responding to ad-hoc client queries, shaping and managing client expectations, recommending solutions, and liaising with the Client Success Supervisor and the operational teams to address any issues. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and onboarding experience for employers worldwide, and we'd be honored if you'd join us.

This Is What You’ll Be Doing:
- Supporting client and internal team requests- Working with Supervisor and operational contacts to resolve any client needs- Understanding the behaviors that impact client satisfaction- Working with Client Success Partners with the client relationship- Training new contacts to use the Sterling systems- Providing guidance to new and current clients about the Sterling procedures and services, including explanations of results received

This Is The Job For You If You:
- Can be a team player and must have strong Customer Service skills- Have strong interpersonal and excellent communication and professional writing skills- Can analyze a situation and respond quickly in a courteous and professional manner- Quickly learn and understand all aspects of the fulfillment process and be able to effectively explain them to the requestor- Are a self-starter and have an ability to see processes through from start to finish- Work well under pressure and with time-sensitive projects- Handle escalated issues in a timely and professional manner and remain calm under pressure- Can prioritize tasks and respond/escalate issues appropriately- Possess exceptional follow-up skills and make sure issues are resolved successfully

This Is What We're Looking For:
- Prior professional work experience preferred- Desire to pursue a career in Client Success (formerly Account Management) preferred- Must have documented experience working on client facing projects- High school diploma or equivalent
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._

  • Associate – Client Success

    10 hours ago

    Mumbai, Maharashtra, , India Qure ai Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

     About Qure.AI:Qure.AI is an equal opportunity employer. is a leading Healthcare Artificial Intelligence (AI) company disrupting the'status quo' by enhancing diagnostic imaging and improving health outcomes withthe assistance of machine -supported tools. taps deep learningtechnology to provide an automated interpretation of radiology exams likeX -rays, and...

  • Customer Success Associate

    21 hours ago

    India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...

  • Customer Success Associate

    2 weeks ago

    Ahmedabad, India Almashines Inc. Full time

    Job Description Job Description: Join AlmaShines Technologies as a Customer Success Associate! Location: Ahmedabad, India (Onsite) Employment Type: Full-time, Onsite About Us: AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage...

  • Customer Success Associate

    3 weeks ago

    India Philter HR Solution Pvt Ltd Full time

    Job Description Role Overview We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial...

  • Client Success Executive

    2 weeks ago

    India Nature Technologies Pvt Ltd Full time

    Job Description Client Success Executive Location: Kolkata Sector V Experience: 34 years of relevant experience Reports to: Client Success Manager & India Sales Head Type: Full-time Position Overview You'll be the bridge between clients and delivery teams (creative, media, SEO, tech), ensuring on-time, on-scope, on-quality delivery. This role has a clear...

  • Operations Associate

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka UniCult Full time

    About UniCult:UniCult is at the forefront of empowering top creators and info-led businesses. We specialize in building custom Learning Management System (LMS) platforms with a heavy emphasis on conversion-centric design. Our mission is to help these businesses significantly increase backend sales for their main products, which often operate at an enterprise...

  • Client Success Executive

    5 days ago

    India MyGlit Full time

    **Role**:Asst. Mgr/Mgr (Technical) **Timings**:Day Shift **Industry**:BPO **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Accounts Management SAAS client management - **Position: Client Success Executive** **Schedule: Mid-shift** **Set-up: On-site (Clark, Pampanga)** **Responsibilities**: - Support the Head of...

  • Client success executive

    2 weeks ago

    India Optimise Full time

    Who We Are:The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA.We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for clients...

  • Customer Success Associate

    3 weeks ago

    Jaipur, India Axestrack Full time

    Job Description About Company: Axestrack is India's leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner's Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US....

  • Customer Success Associate

    4 weeks ago

    Bengaluru, India shopflo Full time

    Job Description About Shopflo At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking...