Customer Success Associate
18 hours ago
Job Description About Shopflo At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses. Team & Role Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of 50 people now (with team members joining from Livspace, Gupshup, Setu, etc.). We are located in HSR Layout, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we're just getting started As a Customer Success Associate, you'll drive growth and build strong relationships by managing and maximizing key client accounts for long-term success. What you will do Account Strategy: - Develop and execute comprehensive account plans, including goals, objectives, and strategies with the customer - Conduct regular business reviews with key stakeholders to assess performance and identify areas for improvement - Collaborate with internal teams to ensure seamless delivery of products and services - Forecast and track key account metrics, including revenue, & customer satisfaction Relationship Building: - Develop deep relationships with key stakeholders at our top accounts - Proactively engage with customers to understand their business needs and challenges - Build trust and credibility through consistent communication and follow-through Revenue Generation: - Identify and pursue upselling and cross-selling opportunities within existing accounts - Negotiate contracts and pricing to maximize revenue, profitability and generate LTV Customer Success: - Drive customer success by guiding clients through their journey from Go Live Activation Adoption Growth Advocacy Retention - Proactively monitor customer health and address any issues promptly - Work with the Support & Solutions team to deliver exceptional customer experience - Advocate for customer needs within the organization. Market Intelligence: - Stay up-to-date on industry trends, competitor activities, and customer needs - Leverage market insights to identify new opportunities and refine account strategies You should apply if you have - Must have 2-4 years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment. - Proficiency in CRM tools, project management, and data analysis to drive client success and account growth. - Strong problem-solving, strategy building and negotiation skills to address client challenges and deliver win-win outcomes. - Passion for building long-term customer relationships and delivering exceptional experiences.
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Customer Success Associate
4 hours ago
India Data Intensity Full timeThe Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...
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Customer Success Associate
3 weeks ago
Pune, India Acoustic Full timeJob Description As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer&aposs playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Directorand...
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Associate Customer Success Manager
1 week ago
Bengaluru, India Sitetracker Full timeJob Description The Opportunity This position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help...
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Customer Success Associate
2 days ago
Bengaluru, Karnataka, India Aeries Technology Full timeJob Id: Aeries/847/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support...
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Customer Success Associate
1 week ago
Bengaluru, India Prosperr.io Full timeProsperr.io is on a mission to solve tax management for people at global scale. We are looking for a proactive and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for effectively handling customer communication, facilitating product and services, and managing customer queries. Proficiency...
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Customer Success Associate
4 days ago
Bandra, Maharashtra, India, Mumbai BHIVE Workspace Full timeRole Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...
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Customer Success Associate
3 weeks ago
Bengaluru, India Benki Brewing Tools Full timeJob Description ) This full-time on-site role is for a Customer Success Associate at Benki Brewing Tools in Bengaluru. As a Customer Success Associate, you will be responsible for customer engagement, support, satisfaction, and retention. Your day-to-day tasks will involve providing excellent customer service, addressing customer inquiries and concerns,...
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Customer Success Associate
2 weeks ago
Bengaluru, Karnataka, India Benki Brewing Tools Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description)This full-time on-site role is for a Customer Success Associate at Benki Brewing Tools in Bengaluru. As a Customer Success Associate, you will be responsible for customer engagement, support, satisfaction, and retention. Your day-to-day tasks will involve providing excellent customer service, addressing customer inquiries and concerns,...
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Customer Success Associate
2 weeks ago
Bengaluru, Karnataka, India ANSR Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout the RoleWe're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy.Key Responsibilities• Manage the setup and delivery for ANSR's mid-market customers, ensuring a...
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Customer Success Associate
3 weeks ago
Bengaluru, India ANSR Full timeAbout the Role We're looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities • Manage the setup and delivery for ANSR's mid-market customers, ensuring a...
