Cybersecurity Customer Success Associate

Job Description WHO ARE WE We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy CloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK's Product Suite: - CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. - A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. - CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: - 2016: Launched our first product. - 2018: Secured Pre-series A funding. - 2019: Expanded operations to India, Southeast Asia, and the Americas. - 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. - 2021: Raised $7M in Series A funding led by MassMutual Ventures. - Awards & Recognition: Won NetApp Excellerator's Best Growth Strategy Award, CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. - 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault. ABOUT THE ROLE We are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success Associate will be responsible for delivering high quality support to meet our customers requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems. Role and Responsibilities: - Being the first point of contact for customers and handle all customer inquiries - Building relationships with customers and ensuring they are satisfied with the company's products and services - Assisting customers with any issues or problems they have - Providing customer support via phone, email, and live chat - Answering customer questions and providing information about the company's products and services - Making recommendations to customers about the company's products and services - Recording customer feedback and suggestions Requirements & Skills: - Excellent communication skills - Strong technical skills - Cybersecurity exposure is added advantage - Strong customer service skills - Organization skills and ability to work independently - Ability to multitask and handle multiple customer inquiries at once - Patience and ability to stay calm under pressure - Problem-solving skills - Ability to upsell and cross-sell products and services Benefits of Joining CloudSEK We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You'll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include: - Flexible working hours. - Food, unlimited snacks and drinks are all available while at office. And, the finest part is yet to come Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here