
Customer Success Associate
2 weeks ago
Responsibilities:Own relationship with assigned clients, including onboarding, implementation, training etc.Monitoring accounts to ensure a positive customer experience with the company’s products or servicesAnalyzing potential issues related to customer accounts and channelizing internally for a faster resolution.Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative teamReview the customer journey, identifying how it and #x27;s supported, taking a consultative approach in helping clients overcome issues and achieve goals Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document themCommunicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learningsMaintain existing customer success metrics and dataRequirements:Sound knowledge of CCTV Infrastructure and its working is a must.Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.Minimum 2 years of client interaction experience for B2B clients.Should be self-motivated and self-directedStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational and problem-solving skillsHow we work:We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.We value open discussion, ownership, and a founder mindset.We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.Wobot is an Equal Opportunity Employer
-
Customer Success Associate
1 week ago
India Data Intensity Full timeThe Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...
-
Customer Success Associate
5 days ago
India Philter HR Solution Pvt Ltd Full timeJob Description Role Overview We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial...
-
Customer Success Associate
2 days ago
Bengaluru, Karnataka, India, Karnataka OneCap Full timeOneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We’re scaling rapidly with customers and ecosystem partners across India.Role OverviewWe’re looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You’ll work closely with product & sales teams and...
-
Customer Success Associate
2 weeks ago
Bandra, Maharashtra, India, Mumbai BHIVE Workspace Full timeRole Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...
-
Customer Success Associate
2 weeks ago
Bengaluru, India shopflo Full timeJob Description About Shopflo At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking...
-
Associate Customer Success Manager
3 weeks ago
Bengaluru, India Sitetracker Full timeJob Description The Opportunity This position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help...
-
Customer Success Associate
2 days ago
Jaipur, India Axestrack Full timeJob Description About Company: Axestrack is India's leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner's Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US....
-
Customer Success Associate
2 weeks ago
India Aislelabs Full time**About Us** Aislelabs is a technology company that offers the most advanced WiFi location based marketing, advertising and analytics platform in the market. Our Innovative solutions empower shopping malls, airports, stadiums and brick-and-mortar businesses to learn and engage with their customers on a personal level, providing insights and data - driven...
-
Associate - Customer Success (US)
2 weeks ago
Bengaluru, Karnataka, India, Karnataka UrbanPiper Full timeAssociate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...
-
Customer Success Associate
2 weeks ago
Tamil Nadu, India, India Readywire Full timeWe are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.Please find the appended Job Description:Job Title: Client Success Associate - Sales Support & CRM...