Customer Success Associate

4 days ago

india Wobot.ai Full time

Responsibilities:

  • Own relationship with assigned clients, including onboarding, implementation, training etc.
  • Monitoring accounts to ensure a positive customer experience with the company’s products or services
  • Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
  • Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
  • Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
  • Review the customer journey, identifying how it and #x27;s supported, taking a consultative approach in helping clients overcome issues and achieve goals 
  • Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data

Requirements:

  • Sound knowledge of CCTV Infrastructure and its working is a must.
    Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.
  • Minimum 2 years of client interaction experience for B2B clients.
  • Should be self-motivated and self-directed
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational and problem-solving skills

How we work:

  • We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
  • We value open discussion, ownership, and a founder mindset.
  • We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.
  • We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
  • We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
  • Wobot is an Equal Opportunity Employer

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