Client Success Technical Associate

4 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Qube Cinema Full time

About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.


About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well


Job Summary:

The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.


Key Responsibilities

  • Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems.
  • Knowledge related to content delivery, KDMs, and playback systems is an added advantage.
  • Diagnose and resolve problems with Linux servers, network connectivity.
  • Perform log analysis and escalate unresolved issues to higher support levels or engineering.
  • Guide customers in the installation, configuration of Linux servers.8
  • Document issues, resolutions, and maintain an updated knowledge base/SOPs.
  • Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements.
  • Provide remote assistance to cinemas and distributors as required.


Required Skills & Experience

  • 1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support.
  • Strong knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs.
  • Good understanding of networking basics (IP, DNS, VPN, firewalls).
  • Familiarity with cloud platforms (AWS/Azure) is an advantage.
  • Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus.
  • Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.).
  • Strong communication and customer handling skills.


Soft Skills

  • Problem-solving and analytical mindset.
  • Ability to remain calm and professional under pressure.
  • Team player with willingness to work in rotational shifts.
  • Eagerness to learn new tools and technologies.

  • Client Onboarding

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Technical Customer Success Associate

    6 hours ago

    Chennai, Tamil Nadu, India ensuredit Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    The Technical Customer Success Associate will be responsible for ensuring the success of our customers throughout their lifecycle with our SaaS product. They will work closely with customers to understand their business goals and objectives and develop a strategic plan for achieving those goals using our product. They will also serve as the primary point of...

  • Customer Success Associate

    6 days ago

    Chennai, Tamil Nadu, India 8Queens Software Technologies Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    A Customer Success Associate (CSA) is responsible for ensuring that customers achieve their desired outcomes with a company's products or services while fostering long-term relationships. Their primary role involves acting as the main point of contact for clients, guiding them through onboarding, addressing inquiries, supporting product adoption, and...

  • Client Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    FE fundinfo is a global leader in investment fund data and technology.  We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Client Success Manager to join our team in Chennai.Our Client Success team is responsible for building strong relationships with...

  • Client Success Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Qube Cinema Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Qube:At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to...

  • Customer Success Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Klenty Full time

    Job Title: Customer Success SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...

  • Senior Associate

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu PKF SRIDHAR & SANTHANAM LLP Full time

    We are looking for Senior Associates in our Statutory Audit team in Chennai.Job DescriptionSupport the audit team in performing the statutory audit and report to the Manager or Director.Interact with the client and execute the statutory audit engagements in line with auditing & accounting standards in line with the audit plan.Ensure that the financial...

  • Customer Success Manager

    4 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Zocket Full time

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...

  • Legal Associate

    2 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Akhil Akbar Ali Associates Full time

    Company Description Akhil Akbar Ali Associates is a dedicated and resourceful law firm with extensive experience in litigation across various areas such as Civil, Criminal, Company Law, National Green Tribunals, Debt Recovery Tribunals, Alternative Dispute Resolution, and Consumer Forums. Our practice extends to appellate forums and the Supreme Court. The...

  • Tax Associate

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu M2K Advisors Full time

    Company DescriptionM2K Advisors provides tax advisory and compliance services, including direct and indirect tax, restructuring, mergers and acquisitions, filing returns, and transfer pricing documentation.Role Description (Singapore/ USA Tax Associate)This is a full-time on-site role for a Tax Associate, based in Chennai. The Tax Associate will be...