Customer Support Associate

3 weeks ago


bangalore, India eSatisfy HR Solutions Full time

Company Overview


eSatisfy Solutions Pvt. Ltd is a staffing solutions company established in 2019, specializing in catering to all staffing requirements. Headquartered in Indore, India, eSatisfy HR Solutions offers complete staffing solutions with a focus on quality and effective results.


Job Overview


Customer Support Associate role at eSatisfy HR Solutions, based in Bangalore Urban, Karnataka, India. Full-Time position with less than 1 year experience. Salary range: Competitive. eSatisfy HR Solutions has 2-10 employees.


Qualifications and Skills


  • Customer service experience is a plus
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to empathize and understand customer needs
  • Good knowledge of customer support processes
  • Keen attention to detail and accuracy
  • Ability to work in a fast-paced environment with a customer-centric approach


Roles and Responsibilities


  • Provide exceptional customer support via phone, email, and chat
  • Resolve customer inquiries and issues in a timely manner
  • Maintain a high level of customer satisfaction and retention
  • Handle customer complaints and provide appropriate solutions
  • Document customer interactions and transactions for record keeping







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