Associate - Technical Support

4 weeks ago


bangalore, India Quess Full time
About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.” About Company Roles and Responsibility

Job Title: Associate - Technical Support

Experience:1-2 Years

NoticePeriod: Immediate to 15 days

Location: Bangalore

JD:

·Following our Business Code ofConduct and always acting with integrity and due diligence

·Identifying operational improvementand finding solutions by applying CI tools and techniques

·Handle Inbound / Outbound Callswithin the critical metrics

·Knows and applies fundamental worktheories/concepts/processes in own areas of work

·To Probe, Triage and Dispatch Jobsfor the Stores Allocate the right man with the right skill @ the right time

·Responds with appropriate levels ofurgency to situations that require quick response or turnaround

·Ability to the analyse the rootcause and handle 1st level issues

·Ability to make informed and timelydecisions

Skills:

·Basic MS Office Excel,

·Speed and Accuracy

·Active Listening

·English Speaking, Reading andWriting

·Logical Thinking



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