Associate - Technical Support
4 weeks ago
Job Title: Associate - Technical Support
Experience:1-2 Years
NoticePeriod: Immediate to 15 days
Location: Bangalore
JD:
·Following our Business Code ofConduct and always acting with integrity and due diligence
·Identifying operational improvementand finding solutions by applying CI tools and techniques
·Handle Inbound / Outbound Callswithin the critical metrics
·Knows and applies fundamental worktheories/concepts/processes in own areas of work
·To Probe, Triage and Dispatch Jobsfor the Stores Allocate the right man with the right skill @ the right time
·Responds with appropriate levels ofurgency to situations that require quick response or turnaround
·Ability to the analyse the rootcause and handle 1st level issues
·Ability to make informed and timelydecisions
Skills:
·Basic MS Office Excel,
·Speed and Accuracy
·Active Listening
·English Speaking, Reading andWriting
·Logical Thinking
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