Associate Technical Support Engineer
1 month ago
Requirements
Strong communication, interpersonal, motivational, and organizational skills Networking fundamentals (TCP/IP, M2M communications, etc.) Cloud based management platform and application support Documentation and creating knowledge articles Capture serviceability and supportability requirements to improve support deliver to customers Good understanding of computer systems, mobile devices and other tech products Ability to work with hardware and software engineering on problem resolution CRM tools such as Salesforce Ability to provide step-by-step technical help, both written and verbal Jira or other bug management tools Additional certification in Microsoft, Linux, networking or similar technologies is a plus
Must Have
Fresher or 1+ year experience as a Technical Support Engineer, providing phone support for complex hardware or software solutions Working experience, certifications, or bachelor’s degree in technical field Excellent English communication is must
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