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Associate Technical Analyst

4 months ago

BangaloreBengaluruBangalore, India Computacenter AG & Co. oHG Full time

Life on the team

 

It’s an exciting opportunity for a Associate Technical Engineer  role in Computacenter’s dynamic and rapidly expanding team, part of FLSs shared services organization. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.

 

What you’ll do

 

  • Deskside Support with 1 to 3 years of experience.
  • The Technology support engineer will be working within a team structured to provide world class IT services to clients.
  • The team will provide a full range of IT related services onsite, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile / IOS devices.
  • Support Engineer provides face to face user support at the Tech Lounge and troubleshoot issues for the IT products and services and manage the incident/request queue for the Tech lounge assignment group. Support Engineer must have extensive knowledge of Service Now tool and IT Services.

 

What you’ll need

 

  • Coordinate field activities, including equipment deployment, device setup, and logistical support for project teams.
  • Ensure adherence to project schedules and deadlines while managing any unforeseen challenges or obstacles.
  • Responsible for ensuring the safe and efficient movement of vendors when their presence is required. This role involves coordinating schedules, providing necessary support during transportation, and ensuring adherence to security protocols.
  • Oversee the movement, installation, and maintenance of devices or equipment required for project implementation.
  • tracking assets & monitor device inventory, usage, and performance in the field.
  • Lean to Classic conversion (OS Build).
  • Desktop peripherals installation (Keyboard, Mouse, Webcams & Docking Station)
  • AV Support (L1)
  • IT Asset Management & Reporting.