Senior Associate IT Technical Support Engineer

1 month ago

Bangalore, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The primary responsibility of the Senior Associate End User Compute Technical Services Systems (TS) Integration Specialist is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

What you'll be doing

Key Roles and Responsibilities:

  • Own larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
  • Take responsibility for problem resolution and troubleshooting during project lifecycle
  • Escalate complex problems to the relevant third parties.
  • Assist with the documentation of standard operating procedures relating to installations and fixes during ops handover
  • Compile and maintain project administration (Time Capture and feedback to stakeholders)
  • Conduct elementary presentations within the customer's organisation.
  • Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.


Knowledge, Skills and Attributes:

  • Active Directory, M365, O365, Exchange, Exchange Online, SCCM, Intune, Teams, Azure, Windows Server (all), Windows Desktop (all), Hyper-V, Remote Desktop Support (RDS), Citrix Cloud.
  • Basic understanding and appreciation of technical design principles
  • Ability to develop an understanding of fundamental project and administration processes
  • Display a strong learning orientation
  • Good verbal communication skills
  • Demonstrate a client service orientation
  • Hands-on proactive in approach


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Computer Science or Information Technology or equivalent
  • Relevant certifications such as:
    • Microsoft Certified Professional
    • Microsoft 365 Administrator (MS-100, MS-101)
    • Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101)
    • Microsoft Azure Fundamentals Training & Certification (AZ-900)
    • Microsoft 365 Certified: Teams Administrator Associate
    • Microsoft Certified Solutions Associate: Server 2016


Required Experience:

  • Moderate level of work experience in technical implementation engineering, specific to End-User Compute
  • Moderate level of experience engaging with clients and conducting presentations

Skills Summary

Computer Coding, Customer Centric Solutions, Financial Processing, Installation Support, Process Design, Process Improvements, Standard Operating Procedure (SOP), Systems Integration, Troubleshooting

What will make you a good fit for the role?

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

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