Customer Experience Associate

2 months ago

bangalore, India Ethos Full time

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families 

About the Role:

Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. 

Duties and Responsibilities:

Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products  Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders  Identify customer needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of customers through clear and transparent communication Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues  Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Qualifications and Skills:

1-2 years experience in customer support, customer success, operations, or related role Experience in life insurance or related industry a plus, but not required  Bachelor’s degree preferred Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems  Excellent time management and prioritization necessary to balance all responsibilities  Can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail  Excellent phone presence and written communications skills Ability to work independently as well as collaborate with various departments

#LI-Bangalore

#LI-DG1

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

  • Customer Experience Specialist

    4 weeks ago

    bangalore, India Tredence Inc. Full time

    Location: IndiaTredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...

  • Customer Service Associate

    2 months ago

    bangalore, India Aadhi Consulting Services Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...

  • Payment Experience Associate

    2 weeks ago

    bangalore, India Flywire Full time

    Job DescriptionThe Opportunity: We, at Flywire, are seeking a Payment Experience Associate  Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our...

  • Customer Experience Specialist

    4 weeks ago

    Bangalore Urban, India Tredence Inc. Full time

    Location: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our...

  • Customer Experience Specialist

    4 weeks ago

    Bangalore Urban, India Tredence Inc. Full time

    Location: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...

  • Quality Analyst

    2 weeks ago

    bangalore, India Gameskraft Full time

    Job Description for Quality Analyst for Customer ExperienceWe are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams and...

  • Customer Service Associate

    3 weeks ago

    Bangalore, India Danaher Full time

    #LI-VK1Be part of something altogether life-changing!Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be...

  • Quality Analyst

    2 weeks ago

    bangalore, India Gameskraft Full time

    Job Description for Quality Analyst for Customer Experience We are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams...

  • Customer service Associate

    2 months ago

    bangalore, India TECHNOTOISE BUSINESS SOLUTIONS (OPC) PRIVATE LIMITED Full time

    Regional hiring at Bangalore location - Telugu/ Tamil/ Kannada + English Designation - Customer Support Associate (Day Shift) Salary - 16283 CTC (13852 in hand) Location - Shanthala Nagar, Ashok Nagar, Bengaluru Mode of Interview - Face to Face - Fresher/ experienced, graduates or UG anyone can apply. - Should be fluent in any regional language with English

  • Experience Associate

    1 week ago

    bangalore, India Lifelancer Full time

    About the job As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over...

  • Associate- Customer Success and Delivery

    1 week ago

    bangalore, India Pococare Full time

    Company Description Pococare, short for Care with Positive Conversations, is a technology-driven healthcare organization on a mission to redefine medical emergency response in India. With a headquarters in Bangalore and service coverage in over 700 towns and cities across India, Pococare aims to reduce the percentage of people in India who do not receive...

  • Customer Service Associate

    3 weeks ago

    bangalore, India Jobee Fie Full time

    Overview: The CustomerService Associate plays a crucial role in ensuring customersatisfaction and fostering positive relationships between thecompany and its clients. They are the first point of contact forcustomers providing assistance resolving inquiries and ensuring aseamless customer experience.KeyResponsibilities: Respond to customerinquiries via phone...

  • Customer Experience Executive/Senior Customer Experience Executive

    3 weeks ago

    bangalore, India slice Full time

    Job DescriptionAbout the role We are looking for a Customer Experience Executive to assist our customers with problems when using our products and services. Customer Experience Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.  What You will do Respond to...

  • Customer Experiance Manager

    2 months ago

    bangalore, India White Force Full time

    Job Description: Responsibilities Acting as a bridge between the Managing Director, Sales, and Project Teams to ensure customers receive what they are promised andexperience seamless service. Utilizing relationship marketing expertise to support customers in transitioning from sales prospects to product users. Unifying the sales and...

  • Customer Experience Manager

    2 weeks ago

    bangalore, India White Force Full time

    Job Description: VELAN IT is a Security System Integration focussed company with large global and domestic clients. Aligning with the growth of the organisation, the company is now looking for an energetic and enthusiastic CUSTOMER EXPERIENCE MANAGER to strengthen the leadership team and to seal any gap between the organisation and the...

  • Customer Success Associate

    7 days ago

    Bangalore Metropolitan Area, India Stealth Startup Full time

    Job Title: Customer Success Associate / Customer Success ManagerCompany: Well funded Stealth Startup in BangaloreJob Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce...

  • Associate Experience Designer

    3 days ago

    bangalore, India Zynga Full time

    AVAILABLE POSITIONS Associate Experience Designer Careers Category: UI / UX Design Careers location: Bengaluru, India Connected Worker Type: Connected R_111530 Zynga is looking for a dynamic Associate Experience Designer to join our hardworking team!You are responsible for crafting user-centered design solutions that promote...

  • Customer Experiance Manager

    5 days ago

    bangalore, India White Force Outsourcing Pvt Ltd Full time

    ResponsibilitiesActing as a bridgebetween the Managing Director Sales and Project Teams to ensurecustomers receive what they are promised andexperienceseamless service.Utilizing relationship marketing expe"CEM,CUSTOMER EXPERIANCE MANAGER,CRM,customer relationshipmanager"

  • Customer Support Associate

    2 weeks ago

    bangalore, India Awign Expert Full time

    The Customer Support Associate will be responsible for reaching out to prospective buyers, scheduling visits and test rides, addressing queries and generating interest in the product.The agent will also be required to communicate with the prospects at different stages, through different channels, and escalate issues for a swift resolution.Duration :- 6 month...

  • Customer Success Associate

    2 weeks ago

    bangalore, India Scrut Automation Full time

    Job Description: Customer Success Associate - US Role Details Position: Customer Success Associate Location: Remote Shift timings : 7pm- 4am ISTAbout SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and...