Customer Experiance Manager
2 months ago
Job Description:
Responsibilities Acting as a bridge between the Managing Director, Sales, and Project Teams to ensure customers receive what they are promised andexperience seamless service. Utilizing relationship marketing expertise to support customers in transitioning from sales prospects to product users. Unifying the sales and success teams to gain a high-level view of the customer lifecycle. Focusing on customer loyalty and cultivating long-term client relationships. Proactively resolving problems by identifying and addressing customer pain points before they escalate. Monitoring customer satisfaction closely and offering solutions preemptively. Promoting the brand and products by keeping clients updated on industry technology and developments, identifying upsell opportunities, andpositioning expansion opportunities. Ensuring smooth product adoption by customers. Managing long-term customer relationships to sustain continuous satisfaction and value. Maintaining regular communication with customers to develop an open line of communication.Attributes Expected: Strong organizational and presentation skills. Proficiency in relationship building. Preferred industry knowledge but not essential. Leadership skills to progressively expand and manage the team efficiently. Ability to listen to customers calmly and maintain composure. Excellent analytical skills using Microsoft Excel and preferably Power BI. Hands-on experience with Microsoft products and web meeting applications like Teams, Zoom, etc.Qualifications and Experience: Post-graduation in Marketing/Public Relations or Graduation in Engineering. Minimum of three years of experience in Customer Success. Excellent communication and presentation skills. Multilingual capabilities. Willingness to travel as required.
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Customer Experience Manager
2 weeks ago
bangalore, India White Force Full timeJob Description: VELAN IT is a Security System Integration focussed company with large global and domestic clients. Aligning with the growth of the organisation, the company is now looking for an energetic and enthusiastic CUSTOMER EXPERIENCE MANAGER to strengthen the leadership team and to seal any gap between the organisation and the...
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Customer Experiance Manager
5 days ago
bangalore, India White Force Outsourcing Pvt Ltd Full timeResponsibilitiesActing as a bridgebetween the Managing Director Sales and Project Teams to ensurecustomers receive what they are promised andexperienceseamless service.Utilizing relationship marketing expe"CEM,CUSTOMER EXPERIANCE MANAGER,CRM,customer relationshipmanager"
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Customer Experience Manager
1 week ago
bangalore, India White Force Outsourcing Pvt Ltd Full timeVELAN IT is a Security System Integrationfocussed company with large global and domestic clients. Aligningwith the growth of the organisation the company is now looking foran energetic and enthusiastic CUSTOMER EXPERIENCE MANAGER tostrengthen the "Microsoft Excel,Teams"
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Customer Experience Manager
1 month ago
Bangalore City, India PeopleLogic Full timeJob title: Customer ExperienceJob exp: 5-9 years Location: Bangalore, KAJob requirements :Job Description1.Design, develop and execute customer journey for various formats.Craft strategies to build systems and processes to drive consumerexperience across all touchpoints. Work on ways of making targetedinterventions as per the cohorts identified through...
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Customer Experience Manager I
2 months ago
bangalore, India Rubrik Full timeJob Summary Customer Experience Manager I Location: Bangalore, India Shift:EST (5:30 P.M IST- 2:30 A.M IST) Job Description The Customer Experience Manager is a key role within the Customer Support Organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical...
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Customer Experience Specialist
4 weeks ago
bangalore, India Tredence Inc. Full timeLocation: IndiaTredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...
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Customer Experience Associate
2 months ago
bangalore, India Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more...
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Senior Manager
2 months ago
bangalore, India Anunta Full timeJob ResponsibilitiesManage the Technical Relationship with clientOwn the complete SLAs and Service Delivery for the clientExpected to work with technical domain leads for building SIPs and handle client escalationResponsible for Client CSATResponsibility for profitability of account & billing· Accountability on critical changes, communication, and business...
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bangalore, India slice Full timeJob DescriptionAbout the role We are looking for a Customer Experience Executive to assist our customers with problems when using our products and services. Customer Experience Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. What You will do Respond to...
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Customer Experience Specialist
4 weeks ago
Bangalore Urban, India Tredence Inc. Full timeLocation: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...
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Customer Experience Specialist
4 weeks ago
Bangalore Urban, India Tredence Inc. Full timeLocation: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our...
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Senior Manager
2 months ago
Bangalore City, India Anunta Full timeJob Responsibilities Manage the Technical Relationship with client Own the complete SLAs and Service Delivery for the client Expected to work with technical domain leads for building SIPs and handle client escalationResponsible for Client CSAT Responsibility for profitability of account & billing · Accountability on critical changes, communication, and...
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Customer Experience Engineer
2 months ago
bangalore, India Multi Recruit Full timeRoles and Responsibility Help users get the most out of their Karoo units. Intimately understand the full functionality of ourexisting and future products, and the ways in which cyclists will utilize them. Interact with users over email, live chat, video,community forums, Phone calls (in future), and other communication platforms. Assist users to...
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Cuctomer Experience Manager
2 weeks ago
bangalore, India White Force Full timeJob Description: Job Description - Customer Experience Manager (CEM) VELAN IT is a Security System Integration focussed company with large global and domestic clients. Aligning with the growth of the organisation, the company is now looking for an energetic and enthusiastic CUSTOMER EXPERIENCE MANAGER to strengthen the leadership team and to seal...
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bangalore, India ASSPL - Karnataka Full timeThe India Customer and Delivery Experience Product team is looking for an experienced and energetic Principal Program leader with experience in e-commerce fulfillment. This role requires critical thinking, ability to think big, write and communicate long term strategies, and be comfortable with high level of ambiguity. This role will be responsible towards...
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Quality Analyst
2 weeks ago
bangalore, India Gameskraft Full timeJob Description for Quality Analyst for Customer ExperienceWe are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams and...
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Customer Experience Representative- Cisco
3 days ago
Bangalore, India Tech Data Advanced Private Limited Full timeJob Purpose:Â Â Â To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business:Responds to inquiries.Expedites critical orders.Communicates...
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Quality Analyst
2 weeks ago
bangalore, India Gameskraft Full timeJob Description for Quality Analyst for Customer Experience We are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams...
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Workplace Experience manager
4 weeks ago
bangalore, India JLL Full timeWorkplace Experience Manager Account Management – Work Dynamics (Country, Region) What this job involves: Redefining user support “Our customer—our priority” will be your tagline. Leading the Customer relationship and concierge desk operations team, you will lend your expertise in analyzing data, crafting infographic reports that...
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Lead Customer Experience Specialist
3 weeks ago
bangalore, India Karat Full timeWhat you will do As Lead Customer Experience Specialist, you will provide operational oversight on a global team, ensuring high-performance standards are consistently met. Collaborating closely with Customer Experience (CX) leadership, you'll provide hands-on training and guidance to your team, contribute to scaling processes, and drive operational...