Customer Experience Manager

Job Responsibilities Manage the Technical Relationship with client Own the complete SLAs and Service Delivery for the client Expected to work with technical domain leads for building SIPs and handle client escalationResponsible for Client CSAT Responsibility for profitability of account & billing · Accountability on critical changes, communication, and...

Job Description: Responsibilities Acting as a bridge between the Managing Director, Sales, and Project Teams to ensure customers receive what they are promised andexperience seamless service. Utilizing relationship marketing expertise to support customers in transitioning from sales prospects to product users. Unifying the sales and...

Role New Product Development and Customer ExperienceLOcation Bangalore INdustry Personal care, Beauty and Hygiene, Food and Beverage, FMCG, OTC, Retail KRA's: Lead the consumer experience initiative to drive higher engagement and delight across our clients retail Stores across India.New Product Development’s across stores and drive incremental growth with...

Role New Product Development and Customer Experience LOcation Bangalore INdustry Personal care, Beauty and Hygiene, Food and Beverage, FMCG, OTC, Retail KRA's: Lead the consumer experience initiative to drive higher engagement and delight across our clients retail Stores across India. New Product Development’s across stores and drive incremental growth...

Job Summary Customer Experience Manager I Location: Bangalore, India Shift:EST (5:30 P.M IST- 2:30 A.M IST) Job Description The Customer Experience Manager is a key role within the Customer Support Organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical...

  About the Customer   Company is India's leading lifestyle company and among the most admired and respected corporates in the country.  About the Role Designation : Manager Customer Experience – Retail Criticality of the role to the business : This role will...

Job title: Customer ExperienceJob exp: 5-9 years Location: Bangalore, KAJob requirements :Job Description1.Design, develop and execute customer journey for various formats.Craft strategies to build systems and processes to drive consumerexperience across all touchpoints. Work on ways of making targetedinterventions as per the cohorts identified through...

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to...

Location: IndiaTredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...

Job ResponsibilitiesManage the Technical Relationship with clientOwn the complete SLAs and Service Delivery for the clientExpected to work with technical domain leads for building SIPs and handle client escalationResponsible for Client CSATResponsibility for profitability of account & billing· Accountability on critical changes, communication, and business...

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.  We leverage deep technology and data science to streamline the life insurance process, making it more...

Job DescriptionAbout the role We are looking for a Customer Experience Executive to assist our customers with problems when using our products and services. Customer Experience Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.  What You will do Respond to...

Location: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our...

Location: India Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization and Data Management to Advanced analytics, Big Data, and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients...

Roles and Responsibility Help users get the most out of their Karoo units. Intimately understand the full functionality of ourexisting and future products, and the ways in which cyclists will utilize them. Interact with users over email, live chat, video,community forums, Phone calls (in future), and other communication platforms. Assist users to...

The India Customer and Delivery Experience Product team is looking for an experienced and energetic Principal Program leader with experience in e-commerce fulfillment. This role requires critical thinking, ability to think big, write and communicate long term strategies, and be comfortable with high level of ambiguity. This role will be responsible towards...

AEM Architect Role Fulltime/Contract Location PAN India Years of Experience 8+ As an Architect/ Manager you will be responsible for translating client content management requirements into technical designs which includes enterprise-level architecture and implementing strategies using components of the Adobe AEM platform to support multi-site, multi-channel,...

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. ResponsibilitiesOwn overall relationship with assigned clients Ensure retention and...

Workplace Experience Manager Account Management – Work Dynamics (Country, Region) What this job involves: Redefining user support “Our customer—our priority” will be your tagline. Leading the Customer relationship and concierge desk operations team, you will lend your expertise in analyzing data, crafting infographic reports that...

About this role: As a Senior Customer Success Architect, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly technical, consultative and visible role directly influencing adoption,...