Principal Program Manager, Customer Shopping and Delivery Experience

2 months ago

bangalore, India ASSPL - Karnataka Full time
The India Customer and Delivery Experience Product team is looking for an experienced and energetic Principal Program leader with experience in e-commerce fulfillment. This role requires critical thinking, ability to think big, write and communicate long term strategies, and be comfortable with high level of ambiguity. This role will be responsible towards building a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International Emerging stores. This role will partner will partner with teams across the globe to launch and drive impact through bespoke product solutions. The ideal candidate will obsess over customers and have a proven track record of delivering results while managing high level of complexity. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. Ability to navigate ambiguous programs, influence without authority, and a high bias for action are critical for success in this role.
Key job responsibilities
As a Principal Program Manager, you will:
- Be the Single-threaded leader who owns significant complex problems and organizational goals to improve Customer Experience around shopping and fulfillment
- Define the short-term and long-term vision for the area, leveraging data, insights, benchmarking, and other associated information for decision making.
- Evangelize this opportunity to generate support; builds business cases for senior leadership review towards awareness, interest and investment in the problem space
- Break down ambitions into SMART goals that make a material contribution towards the ambition
- Influence stakeholders and Amazon team to partner on planning, organizing and executing initiatives towards the goals.
- Ruthlessly prioritize to drive the biggest customer impact; balances short-term challenges and long-term benefits.
- Confidently operate in a highly ambiguous space; simplifies decision-making using a combination of data, anecdotes, insights, and escalations
- Regularly communicate to very senior leadership to inform on status, progress, challenges, blockers, and support asks on critical organizational goals.
A day in the life
As a Principal Program Manager, you will be responsible for identifying, scoping, and delivering large end to end programs. You will have the opportunity to engage with experienced cross-disciplinary teams to conceive of and design innovative customer facing initiatives. You thrive through creating a vision, building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. An ability to take large, significantly complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence are essential to success in this role.
About the team
As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of products to buy at express speeds. We are building products that help customers to easily identify offers which are closest to them. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer experience, followed by our focus on technology and worldwide scaling. You will work on the customer’s search experience, build new widgets that drive better discovery of products, improve personalization for the entire customer’s journey, improve our perception of speed, and scale all these products globally.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 7+ years of program or project management experience
- 4+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience delivering projects within scope, time, budget and quality
- Experience working cross functionally with tech and non-tech teams

  • Principal Program Manager, Customer Shopping and Delivery Experience

    3 weeks ago

    bangalore, India ASSPL - Karnataka Full time

    The India Customer and Delivery Experience Product team is looking for an experienced and energetic Principal Program leader with experience in e-commerce fulfillment. This role requires critical thinking, ability to think big, write and communicate long term strategies, and be comfortable with high level of ambiguity. This role will be responsible towards...

  • Sr. Program Manager, DEX Initiatives, Customer Shopping and Delivery Experience

    2 months ago

    bangalore, India ASSPL - Karnataka Full time

    Amazon is seeking a Senior Program Manager to enable Amazon India build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International...

  • Sr. Program Manager, DEX Initiatives, Customer Shopping and Delivery Experience

    3 weeks ago

    bangalore, India ASSPL - Karnataka Full time

    Amazon is seeking a Senior Program Manager to enable Amazon India build a fast, reliable, and sustainable customer shopping and delivery experience. The individual in this role will collaborate across a team of program, product, tech, BI and Science leaders to plan, execute, validate, and deploy complex customer experience capabilities across International...

  • Principal Product Manager, Shopping Experience

    3 weeks ago

    bangalore, India ASSPL - Karnataka - B56 Full time

    This role will be a part of the International Emerging Stores team, and will own the mission of providing the emerging shoppers the best value for their money. The emerging shoppers are value concious and like to maximize their savings as they shop. Today, they struggle to discover extra savings such as deals, discounts and cashback, and find it challenging...

  • Principal Product Manager, Shopping Experience

    4 weeks ago

    bangalore, India ASSPL - Karnataka - B56 Full time

    This role will be a part of the International Emerging Stores team, and will own the mission of providing the emerging shoppers the best value for their money. The emerging shoppers are value concious and like to maximize their savings as they shop. Today, they struggle to discover extra savings such as deals, discounts and cashback, and find it challenging...

  • Program Manager

    3 weeks ago

    bangalore, India ASSPL - Karnataka Full time

    This role is part of the rekindle returnship programNote : For more details on rekindle program, pls visit -The Local Shops team is looking for an extremely motivated Program Manager with strong customer obsession and passion to deliver results. In this role, you will responsible for setting up mechanisms that help scale the program, while seeking...

  • Program Manager

    2 months ago

    bangalore, India ASSPL - Karnataka Full time

    This role is part of the rekindle returnship programNote : For more details on rekindle program, pls visit -The Local Shops team is looking for an extremely motivated Program Manager with strong customer obsession and passion to deliver results. In this role, you will responsible for setting up mechanisms that help scale the program, while seeking...

  • Office Manager

    3 weeks ago

    bangalore, India Principal Axis Full time

    Company DescriptionPrincipal Axis Systems is a group of businesses that is located in central Bangalore.Role DescriptionThis is a full-time role as an Office Manager at Principal Axis. The Office Manager will be responsible for overseeing the day-to-day operations of the office, including administrative assistance, office equipment management, customer...

  • Office Manager

    3 weeks ago

    bangalore, India Principal Axis Full time

    Company Description Principal Axis Systems is a group of businesses that is located in central Bangalore. Role Description This is a full-time role as an Office Manager at Principal Axis. The Office Manager will be responsible for overseeing the day-to-day operations of the office, including administrative assistance, office equipment management, customer...

  • Principal Technical Program Manager, International Emerging Stores

    2 months ago

    bangalore, India ADCI - Karnataka Full time

    Want to join a team working on a greenfield, India first initiative to build an end to end retail store experience to serve the next 100 million customers? “Amazon Bazaar” is a strategic priority to sustainably serve low-ASP selection. Our objective with Bazaar is to enable “beginner online shoppers” shop for low-cost fashion and home products at...

  • Principal Technical Program Manager, International Emerging Stores

    2 weeks ago

    bangalore, India ADCI - Karnataka Full time

    Want to join a team working on a greenfield, India first initiative to build an end to end retail store experience to serve the next 100 million customers? “Amazon Bazaar” is a strategic priority to sustainably serve low-ASP selection. Our objective with Bazaar is to enable “beginner online shoppers” shop for low-cost fashion and home products at...

  • Sr. Program Manager, IN Trustworthy Shopping Experience

    2 months ago

    bangalore, India ADCI - Karnataka Full time

    Amazon's Perfect Order Experience (Trustworthy Orders) team works to ensure that buyers receive authentic products in the condition they are expecting. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties...

  • Principal Technical Program Manager

    3 weeks ago

    Bangalore, India New Relic, Inc. Full time

    Principal Technical Program Manager Principal Technical Program Manager Principal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...

  • Principal Technical Program Manager

    4 weeks ago

    bangalore, India New Relic, Inc. Full time

    Principal Technical Program Manager Principal Technical Program Manager Principal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...

  • Principal Technical Program Manager

    4 weeks ago

    Bangalore, India New Relic, Inc. Full time

    Principal Technical Program Manager Principal Technical Program Manager Principal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...

  • Principal Technical Program Manager

    3 weeks ago

    bangalore, India New Relic, Inc. Full time

    Principal Technical Program Manager Principal Technical Program Manager Principal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...

  • Associate Principal

    2 months ago

    bangalore, India LTIMindtree Full time

    Associate Principal - Program & Project Management Job Req Id: 1272286 Project Manager RolePosition Summary: To build and deploy end to end IT solutions for business and markets, involving configuring and integrating standard applications with minimum customization or software development. Is having excellent knowledge of the scrum framework with all...

  • Operations Manager, Alexa Shopping

    1 month ago

    bangalore, India ADCI - Karnataka Full time

    The Alexa Shopping team is looking for a Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at Alexa Shopping enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback...

  • Principal Technical Program Manager

    3 weeks ago

    bangalore, India Oracle Full time

    Oracle believes in empowering people to do more, through world class capabilities in analytics. We are the Data Services team within Oracle Analytics, responsible for innovating, building, and supporting data service management technologies and capabilities that support our diverse portfolio of products. Data Services organization mission is to provide an...

  • Principal Technical Program Manager

    4 weeks ago

    bangalore, India Oracle Full time

    Oracle believes in empowering people to do more, through world class capabilities in analytics. We are the Data Services team within Oracle Analytics, responsible for innovating, building, and supporting data service management technologies and capabilities that support our diverse portfolio of products. Data Services organization mission is to provide an...