Principal Program Manager, Customer Shopping and Delivery Experience
2 months ago
Key job responsibilities
As a Principal Program Manager, you will:
- Be the Single-threaded leader who owns significant complex problems and organizational goals to improve Customer Experience around shopping and fulfillment
- Define the short-term and long-term vision for the area, leveraging data, insights, benchmarking, and other associated information for decision making.
- Evangelize this opportunity to generate support; builds business cases for senior leadership review towards awareness, interest and investment in the problem space
- Break down ambitions into SMART goals that make a material contribution towards the ambition
- Influence stakeholders and Amazon team to partner on planning, organizing and executing initiatives towards the goals.
- Ruthlessly prioritize to drive the biggest customer impact; balances short-term challenges and long-term benefits.
- Confidently operate in a highly ambiguous space; simplifies decision-making using a combination of data, anecdotes, insights, and escalations
- Regularly communicate to very senior leadership to inform on status, progress, challenges, blockers, and support asks on critical organizational goals.
A day in the life
As a Principal Program Manager, you will be responsible for identifying, scoping, and delivering large end to end programs. You will have the opportunity to engage with experienced cross-disciplinary teams to conceive of and design innovative customer facing initiatives. You thrive through creating a vision, building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. An ability to take large, significantly complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence are essential to success in this role.
About the team
As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of products to buy at express speeds. We are building products that help customers to easily identify offers which are closest to them. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer experience, followed by our focus on technology and worldwide scaling. You will work on the customer’s search experience, build new widgets that drive better discovery of products, improve personalization for the entire customer’s journey, improve our perception of speed, and scale all these products globally.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- 4+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Experience delivering projects within scope, time, budget and quality
- Experience working cross functionally with tech and non-tech teams
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