ServiceNow Consultant

3 weeks ago

India Themesoft Inc. Full time

Role: Multiple ServiceNow Opportunity

Location: PAN India/Remote

Mode: Full Time/ Contract

Exp: 8+years


Responsibilities:

Core Accountabilities

  • Solid knowledge on CMDB & Service Mapping.
  • Implementation experience in ServiceNow Discovery & IRE modules.
  • Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management.
  • Implements the governance, policy, and direction of the CMDB
  • Works closely with the CMDB Governance, Asset Management, Application and ITSM teams
  • Works with the Discovery administrator to ensure accurate data representation in the CMDB
  • Works with owners of data sources that are used to populate the CMDB
  • Works with the CMDB Health Dashboard to ensure data quality and resolve issues
  • Maintains and operates the ServiceNow ITOM based products (discovery, service mapping, configuration management, event management)
  • Prepare weekly, monthly and quarterly reports supporting CMDB Metrics and KPIs
  • Experience with ServiceNow CMDB design, architecture and implementations
  • Hands on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.
  • Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
  • Knowledge of various service modelling techniques (TPL, TQL, etc.)
  • Support ServiceNow implementation / enhancements with technical support as required.
  • Ensure Enterprise IT / Infrastructure standards are considered.
  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup.
  • Integration of ServiceNow to Other Applications.
  • Developed and Implemented Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL- s, Client Scripts, Business Rules, Script includes
  • Should have sound knowledge of scoped application development.
  • Development and Configuration of ServiceNow In scope Modules
  • Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).
  • Desire IT Ops experience in storage, network and compute of enterprise environments
  • Well versed with different ServiceNow products
  • Hands on experience on Service Request Management and IT Service Management.
  • Hands-on experience with Service Catalog & Asset Management products.
  • Hands on experience on Catalog builder is a pre-requisite
  • Hands-on experience on Integration Hub is a pre-requisite
  • Hands-on knowledge in developing integrations with Platform while adhering to the servicenow best practices.
  • Hands-on experience on Script Includes, Business Rules & Client scripts
  • Excellent communication skills - verbal & written are truly essential
  • Demonstrated experience working with business partners to interpret requirements
  • Experience working in Agile mode and working with remotely located teams.
  • Great interpersonal skills result driven & Go-getter attitude is highly desirable
  • Strong technical understanding of the ServiceNow platform in general and Integration tools
  • Experience working within Agile delivery methodology
  • Working knowledge in more than one of the following disciplines: Operational risk management, enterprise risk management, business continuity and disaster recovery, vendor management , audit management, corporate compliance and policy manage


Preferred Certifications:

  • ITIL V4 foundation certification
  • ServiceNow Sys Admin, Discovery
  • Service Mapping, event management
  • Servicenow CSA and CAD certification is mandatory.
  • Servicenow CIS-ITSM is desired.



Regards

Praveen Kumar

Talent Acquisition Group – Strategic Recruitment Manager

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