ServiceNow Consultant

11 hours ago

India Resource Informatics Group, Inc Full time

Note: We have 2 openings on ServiceNow which is mentioned below for remote.

1) Role: ServiceNow Discovery Engineer 4 plus years of experience

Primary Skills:

  • Knowledge of ServiceNow Discovery and its integration with CMDB.
  • HW/SW asset management in ServiceNow.

Responsibilities:

  • Manage and maintain the Configuration Management Database (CMDB) within the ServiceNow platform.
  • Demonstrate expertise in asset inventory management, ensuring accurate and up-to-date records of organizational assets.
  • Utilize ServiceNow Discovery to identify, classify, and populate the CMDB with configuration items (CIs) and assets.
  • Investigate and resolve dual asset issues arising from the ServiceNow Discovery process.
  • Collaborate with cross-functional teams to implement best practices for CMDB and asset management.
  • Conduct regular audits to validate data accuracy and integrity in the CMDB.
  • Develop and maintain documentation for CMDB processes and procedures.

Provide technical support and guidance to resolve issues related to CMDB and asset management.

Stay abreast of industry trends and updates related to ServiceNow, CMDB, and asset management.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 4-5 years of hands-on experience in ServiceNow, with a focus on CMDB and asset inventory management.
  • Proven expertise in fixing dual asset issues encountered during the ServiceNow Discovery process.
  • Solid understanding of ITIL framework and best practices for configuration and asset management.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and collaboration skills to work effectively with diverse teams.
  • ServiceNow certification in CMDB or Asset Management is preferred.

2) Job Title: ServiceNow ITSM Developer 4 plus years of experience

Overview

The ServiceNow ITSM Developer plays a crucial role in designing and developing

efficient solutions in the ServiceNow platform, specifically focusing on IT Service

Management (ITSM). The position is vital for ensuring seamless operations and

enhanced user experience within the organization.

Key Responsibilities

 Collaborate with stakeholders to gather and analyze requirements for

ServiceNow functionality

 Design, develop, and implement custom applications and workflows in

ServiceNow ITSM

 Perform system integration and data migration tasks within the ServiceNow

platform

 Configure and customize ServiceNow modules and applications to meet

business needs

 Provide technical support and troubleshooting for ServiceNow ITSM platform

 Implement best practices for coding, testing, and implementing ServiceNow

solutions

 Collaborate with cross-functional teams on ServiceNow development projects

 Implement and maintain ServiceNow integrations with third-party systems.

 Integrations: Implement integrations with other systems and applications

using REST/SOAP APIs, ensuring seamless data flow.

 Strong knowledge of ServiceNow modules, especially in ITSM and CMDB.

 Provide technical expertise in identifying, evaluating, and developing solutions

that meet user requirements

 Participate in Agile development processes and contribute to sprint planning and

review sessions

 Keep up-to-date with ServiceNow best practices and new features

 Monitor and optimize ServiceNow performance.

 Development: Design, develop, and customize ServiceNow applications,

modules, and workflows using JavaScript, Glide APIs, and ServiceNow best

practices.

 Reporting and Analytics: Create and manage reports, dashboards, and metrics to

monitor platform performance and support decision-making.

 Collaboration: Work closely with stakeholders to gather requirements, provide

solutions, and ensure alignment with business objectives.

 Best Practices: Stay updated on ServiceNow releases, best practices, and

emerging technologies to continually improve the platform.

 Strong communication and collaboration skills to work effectively with cross-

functional teams..

 User Support: Provide technical support and troubleshooting for ServiceNow

users, resolving issues in a timely manner.

 Translate functional specifications into logical, competent-based technical

designs

 Coordinate with vendor for ServiceNow product defects

 Planning, organizing, and managing work in an Agile Scrum work model utilizing

Sprint and Kanban processes.

Required Qualifications

 Bachelor's degree in Computer Science, Information Technology, or a related

field

 ServiceNow Certified Application Developer (CAD) certification

 Minimum of 7 years of experience in ServiceNow development and

implementation

 Strong proficiency in JavaScript, HTML, and CSS for ServiceNow customization

 Experience in IT Service Management (ITSM) processes and best practices

 Proficiency in configuring and managing the CMDB within ServiceNow

 Proven experience in ServiceNow integration with external systems and

applications

 Knowledge of Agile methodologies and experience working in Agile

environments

 Proficiency in SQL and database management for ServiceNow

 Excellent problem-solving and analytical abilities

 Strong communication and collaboration skills

 Ability to prioritize and manage multiple tasks effectively

 Experience in developing and implementing Service Portal or other user

interfaces is a plus

 ServiceNow Certified Implementation Specialist (CIS) certification is a plus

 Experience in performance tuning and optimization of ServiceNow

implementations is a plus

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