State Head

4 weeks ago

Bengaluru, India WeRize Full time

Role Overview:

We are seeking a dynamic and experienced professional to lead and manage the
Collections function across the state of Karnataka
. The State Head will be responsible for driving in-house field collections, managing external agencies, ensuring compliance, and achieving recovery targets while maintaining customer relationships and minimizing delinquency.

Key Responsibilities:

  • Lead, manage, and oversee the
    entire collections operations
    for Karnataka.
  • Manage and monitor
    in-house field collections teams
    to ensure performance and efficiency.
  • Handle
    agency management
    including empanelment, performance monitoring, and compliance adherence.
  • Drive collections strategy to achieve monthly, quarterly, and annual recovery targets.
  • Analyze portfolio performance, identify risk areas, and take corrective actions.
  • Ensure adherence to regulatory and compliance guidelines in all collection activities.
  • Develop and implement effective training, performance monitoring, and incentive structures for collection teams.
  • Collaborate with senior management to design strategies for improving recovery rates.
  • Resolve escalations and ensure effective customer handling during collection processes.
  • Regularly report on collections performance, portfolio health, and agency performance.

Key Skills & Competencies:

  • Strong knowledge of
    collections operations
    (field & agency management).
  • Proven track record in
    managing large-scale collection teams
    .
  • Excellent
    analytical and problem-solving skills
    .
  • Strong
    people management, leadership, and negotiation skills
    .
  • Ability to handle pressure and deliver results within timelines.
  • Strong understanding of
    local market dynamics in Karnataka
    .
  • Proficiency in
    Kannada, Hindi, and English
    (preferred).

Qualifications & Experience:

  • Graduate/Postgraduate in Business/Finance/Management (preferred).
  • 8–12 years of experience
    in Collections, with at least
    3–5 years in a leadership role
    managing state/regional level operations.
  • Experience in
    NBFCs, Banks, or Fintech
    is highly desirable.

What We Offer:

  • Opportunity to lead state-level operations and be part of a fast-growing organization.
  • Competitive compensation with performance-based incentives.
  • A collaborative and growth-oriented work culture.

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