WeRize - State Head - Collections

2 weeks ago

Bengaluru, India WeRize Full time

Role Overview:We are seeking a dynamic and experienced professional to lead and manage the Collections function across the state of Karnataka.The State Head will be responsible for driving in-house field collections, managing external agencies, ensuring compliance, and achieving recovery targets while maintaining customer relationships and minimizing Responsibilities:- Lead, manage, and oversee the entire collections operations for Karnataka.- Manage and monitor in-house field collections teams to ensure performance and efficiency.- Handle agency management including empanelment, performance monitoring, and compliance adherence.- Drive collections strategy to achieve monthly, quarterly, and annual recovery targets.- Analyze portfolio performance, identify risk areas, and take corrective actions.- Ensure adherence to regulatory and compliance guidelines in all collection activities.- Develop and implement effective training, performance monitoring, and incentive structures for collection teams.- Collaborate with senior management to design strategies for improving recovery rates.- Resolve escalations and ensure effective customer handling during collection processes.- Regularly report on collections performance, portfolio health, and agency Skills & Competencies:- Strong knowledge of collections operations (field & agency management).- Proven track record in managing large-scale collection teams.- Excellent analytical and problem-solving skills.- Strong people management, leadership, and negotiation skills.- Ability to handle pressure and deliver results within timelines.- Strong understanding of local market dynamics in Karnataka.- Proficiency in Kannada, Hindi, and English & Experience:- Graduate/Postgraduate in Business/Finance/Management (preferred).- 8-12 years of experience in Collections, with at least 35 years in a leadership role managing state/regional level operations.- Experience in NBFCs, Banks, or Fintech is highly We Offer:- Opportunity to lead state-level operations and be part of a fast-growing organization.- Competitive compensation with performance-based incentives.- A collaborative and growth-oriented work culture. (ref:iimjobs.com)

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