Trainer - Collections

6 days ago

HSR Layout Bengaluru Karnataka, India Werize Full time

**Responsibilities**:

- Responsible for delivering training to Field Collection teams in-person, virtually, or through e-learning on best practices, policies, procedures, and other processes and tools.
- Collection strategies and techniques, - Customer engagement and communication
- Payment processing and reconciliation, - Compliance and regulatory requirement.
- Accountable for creating all process & product SOP’s including the training materials.
- To design effective engaging training programs to cater to the business requirements.
- Reviewing, updating and version controlling on SOP.
- Work closely with the operations functions to achieve organizational goals.
- Responsible for team member development & talent management.
- Provides mentoring, training and assistance to new and existing team members.
- Assists in the creation and implementation of departmental procedures.
- Compiles, analyzes and reports volumes and productivity to the management.
- Contribute to continuous improvement activity within your team
- Strong understanding of field collections, including:

- Collection strategies and techniques,
- Customer engagement and communication
- Payment processing and reconciliation,
- Compliance and regulatory requirements

**Requirements**:

- Effective communication, Interpersonal skills, confident speaking skills and ability to deal with diverse groups of people.
- Instructional Design experience.
- Must be able to effectively communicate and deal with stakeholders.
- Must demonstrate the ability to work independently & drive business objectives in a rapidly changing environment.
- Comfortable with multitask, prioritization and time management.
- Fluency in Hindi, English and any one south language (reading, writing, and speaking)
- Ability to travel extensively across India, as and when required, to conduct field training and support Field Collection teams.

**Qualification/Eligibility**:

- A minimum of 2 years previous experience as a trainer, collections training specialist, or related position in financial services or loan operations.
- Organizational agility ability to flex and adjust to meet changing business needs (variable shift patterns, timelines etc.)
- High proficiency in facilitation and instruction using various training delivery methodologies, understanding of basic virtual training tools is preferred.
- Loan operations experience preferred with knowledge of industry and regulatory requirements.
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹55,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Application Question(s):

- Are you comfortable in having rotational offs ?
- Are you open to travel as and when required by the business? (Travel allowance provided)
- How many years of experience do you carry as a trainer ?
- Do you have experience training for collections ? (Field collections)

Work Location: In person

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