Customer Relations Executive

4 days ago

Mumbai, India HR Yaar Full time

Job Title:
Customer Relationship Executive

Location:
Andheri, Mumbai

Industry:
Luxury Real Estate

Experience:
1+ years

Role Overview:

We are seeking a polished, customer-oriented
Customer Relationship Executive
to be the face of our luxury real estate development. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand's values.

Key Responsibilities:

  • Warmly greet and receive prospective clients, making them feel valued and comfortable.
  • Host clients during site/property visits, ensuring the experience reflects a luxury standard of service.
  • Provide clients with basic project information and direct their queries to the appropriate sales team.
  • Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
  • Maintain an elegant reception/hosting area, and ensure all customer-facing spaces meet luxury standards.
  • Ensure accurate client records are maintained and appointments are well managed.
  • Handle client requests with professionalism, discretion, and a service-first mindset.
  • Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits.
  • Collect initial feedback from clients and share insights with relevant teams.

Key Requirements:

  • Bachelor's degree from a recognised institution.
  • 1+ year of experience in a customer-facing role.
  • Strong communication and interpersonal skills with a polished appearance and demeanour.
  • Excellent hosting, presentation, and customer service skills.
  • Ability to multitask, stay organised, and work well under pressure.
  • Fluency in English.
  • A warm, approachable personality with a service-driven attitude.

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