Sales Team leader

3 weeks ago

Mumbai, India Ketto Full time

Key Responsibilities

OJT Management & Coaching:

Supervise and mentor new agents during the OJT phase.

Drive sales numbers through daily huddles, motivation, and live call monitoring.

Conduct role plays, side-by-side coaching, and feedback sessions.

Instill discipline, punctuality, and ownership among trainees.

Sales Performance & Monitoring:

Track daily sales, conversions, and targets of the OJT batch.

Identify bottom performers early and implement action plans to improve them.

Share best practices and strategies from top performers to uplift team performance.

Reporting & Analysis:

Prepare daily/weekly performance reports (sales numbers, quality, attendance).

Work closely with trainers, QAs, and management to improve OJT outcomes

Team Leadership & Culture Building:

Build a positive and motivating culture in the OJT team.

Ensure compliance with process guidelines and sales ethics.

Role & responsibilities

Experience: Minimum 2+ years in telesales/BPO sales with at least 1 year in a supervisory or team handling role.

Role: Team Leader

Industry Type: BPO

Department: Sales Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Working Days - 6 days working 1 rotational off

Preferred candidate profile

Interested Candidate can apply on whatsapp or email -

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