Customer Support Executive

2 days ago

Aluva, India Ecofull Resources Pvt. Ltd. Full time

Work for Tata Power Solar Projects

Qualifiacation - B.Tech in EEE
Location - Aluva
Experience - Minimum 6 months experience in solar or electrical field

candidates shoud have laptop and prefere male candidates near by aluva

Duties and Responsibilities

  • Respond to customer inquiries and provide technical support via phone in a timely and professional manner.
  • Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
  • Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
  • Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
  • Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.

Job Type: Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Application Question(s):

  • have Laptop?

Language:

  • English (Preferred)

Work Location: In person

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