Customer Relationship Executive

2 days ago

Aluva, India KOTTAKKAL FURNITURE PALACE Full time

You will be responsible for building and maintaining positive relationships with clients by promptly addressing their inquiries, resolving issues, understanding their needs, and proactively identifying opportunities to enhance their experience with the company, often acting as the primary point of contact for customer interactions; they strive to achieve high customer satisfaction levels through effective communication and relationship management

Key Responsibilties:

- **Customer interaction management**:

- Handle customer complaints and concerns effectively, aiming for prompt resolution.
- Identify customer needs and provide appropriate solutions or product recommendations.
- Conduct customer follow-ups to ensure satisfaction and address any lingering issues.
- **Relationship building**:

- Establish strong rapport with customers by actively listening and understanding their requirements.
- Proactively reach out to customers to check on their experience and identify potential upselling opportunities.
- Develop a deep understanding of customer profiles and preferences to tailor interactions accordingly.
- **Data analysis and reporting**:

- Track customer interactions and feedback using CRM systems.
- Analyze customer data to identify trends and areas for improvement.
- Generate reports on customer satisfaction levels and key performance indicators (KPIs).
- **Collaboration with other departments**:

- Work closely with sales, marketing, and product teams to ensure seamless customer experience.
- Escalate complex customer issues to relevant departments for resolution.
- Provide customer feedback to internal teams to enhance product and service offerings.

Required skills:

- **Excellent communication skills**: Ability to clearly articulate information, actively listen, and adapt communication style based on the customer
- **Customer service orientation**: Strong focus on exceeding customer expectations and delivering a positive experience
- **Problem-solving skills**: Ability to analyze customer issues, identify root causes, and find effective solutions
- **Relationship building skills**: Capability to build trust and rapport with customers
- **CRM proficiency**: Familiarity with customer relationship management software
- **Data analysis skills**: Ability to interpret customer data to gain insights and inform decision-making

Pay: ₹15,000.00 - ₹22,690.87 per month

Schedule:

- Day shift

Work Location: In person

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