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Customer Service Representative

2 weeks ago

Aluva, Kerala, India Xenofolix Full time

The Customer Relations Executive is responsible for building and maintaining strong relationships with customers, ensuring a high level of satisfaction, and serving as the primary point of contact for client queries, feedback, and support. The role focuses on enhancing customer experience, resolving issues promptly, and supporting overall business growth through excellent communication and service.

Key Responsibilities

Handle customer inquiries via phone, email, and in-person interactions.

Provide accurate information about products, services, and company policies.

Maintain strong relationships with existing customers to ensure repeat business.

Resolve customer complaints quickly and professionally.

Record customer interactions and feedback in CRM systems.

Coordinate with sales, operations, and service teams to ensure smooth customer experience.

Follow up with customers after service delivery to ensure satisfaction.

Prepare daily/weekly reports on customer feedback and service performance.

Assist in onboarding new customers and guiding them through processes.

Identify opportunities for upselling or cross-selling products/services.


Skills & Qualifications

Good communication skills (verbal & written).

Strong problem-solving and interpersonal skills.

Ability to handle pressure and manage multiple tasks.

Basic knowledge of CRM tools and MS Office.

Positive attitude, patience, and customer-first mindset.

Previous experience in customer service or client relations is an advantage.

Job Type: Full-time

Pay: ₹12, ₹22,000.00 per month

Benefits:

  • Flexible schedule

Work Location: In person

Expected Start Date: 01/12/2025