Customer Relation Executive
13 hours ago
Duties and responsibilities
- Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction
- Keep accurate records of customer interactions and transactions in the CRM system
- Follow company policies and procedures when handling customer requests and issues
- Continuously strive to improve customer service skills and knowledge through training programs
Qualifications and requirements
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills, plus active listening skills
- Experience with a helpdesk, CRM software, and other customer service tools
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong problem-solving and decision-making abilities
- A positive and empathetic attitude toward customers
- Availability to work flexible shifts, including evenings, weekends, and holidays
- Diploma/Degree/PG. equivalent work experience
- Additional certifications in customer service or related fields are a plus
Benefits
salary (Rs.12,000 – Rs.22,000)
Contact
Job Type: Full-time
Pay: ₹15, ₹22,931.49 per month
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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