Guest Relations Officer

4 days ago

Aluva, Kerala, India Bless Retirement Living Full time

Guest Relations focuses on client acquisition, nurturing leads, closing sales, and building long-term relationships by managing the client journey from initial contact to post-sale support. Key responsibilities include prospecting new clients, conducting facility tours, negotiating deals, utilizing CRM software for client management, achieving sales targets, and ensuring customer satisfaction through excellent communication and service.

Key Responsibilities

Client Acquisition: Prospect and identify potential clients, manage inbound/outbound calls, and generate new sales opportunities.

Customer Relationship Management: Build and maintain strong client relationships through regular communication, email, and calls, ensuring customer satisfaction at every stage.

Marketing & Sales: Organize and conduct facility tours and presentations for potential clients, and effectively present the features and benefits of Bless Living.

Sales Process Management: Guide clients through the buying process, from initial contact to final transaction, including handling documentation, payments, and post-sales follow-up.

Market Expertise: Maintain a thorough understanding of the senior living market, local trends, competitor activities, and available services.

CRM Utilization: Utilize Customer Relationship Management (CRM) software to track client interactions, manage client information, and support sales efforts.

Collaboration: Coordinate with internal teams, such as communications, marketing, legal, Administration and Resident Relations to ensure a smooth and efficient onboarding process.

Reporting: Prepare and present sales reports to management, outlining sales activities, market insights, and client feedback.

Required Skills

Communication & Interpersonal Skills: Excellent verbal and written communication skills for effective client interaction and negotiation.

Sales & Negotiation: Strong skills in sales techniques, negotiating terms, and closing deals.

Customer Service: A customer-centric attitude and a commitment to providing exceptional service.

Organizational Skills: Detail-oriented approach to manage multiple clients and transactions simultaneously.

Technical Proficiency: Familiarity with CRM software (Salesforce) preferred and Microsoft Office Suite.

Market Knowledge: In-depth understanding of national and local senior living market and trends.

Qualifications & Experience

Education: A Bachelor's degree is minimum requirement while a Masters in Business would be highly preferred.

Experience: Prior experience in hospitality or real estate sales and customer relationship management will be beneficial.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

  • Project Officer

    4 days ago

    Aluva, Kerala, India planatearth Full time

    We are seeking a motivated and field-oriented Project Officer with a background in Botany or Zoology (B.Sc.) to support mangrove restoration and conservation activities. The role involves field surveys, community engagement, plantation activities, documentation, and coordinating with various stakeholders for smooth project implementation.Key...

  • Business Development Officer

    4 days ago

    Aluva, Kerala, India MEZROC Full time

    Company DescriptionMEZROC is a globally oriented specialty solid tyre brand founded on the core pillars of Quality, Design, and Technology. With a strong commitment to innovation and performance, the company continuously invests in advanced research and development along with precision-driven manufacturing processes to deliver superior products.MEZROC is a...

  • Front Office Executive

    2 weeks ago

    Aluva, Kerala, India Nidi Consultancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are hiring Front office cum customer relationFemaleLocation - Edathala.Jobs and responsibilities are,Incoming Calls: Need to answer inbound calls and identify potential clients and route to the departments accordingly.Customer Follow-up: Maintain regular communication with existing and potential customers to build and nurture relationships, addressing...

  • Receptionist/Administration

    6 days ago

    Aluva, Kerala, India L'ORIO HOMES Full time

    About the RoleWe are looking for a professional, friendly, and well-organised Receptionist to manage our front desk and handle a variety of administrative and customer service tasks. As the first point of contact for clients, visitors, and employees, you will play a key role in creating a positive first impression and ensuring the smooth operation of daily...

  • Admin Cum Driver Executive

    4 days ago

    Aluva, Kerala, India KCM APPLIANCES PVT Full time

    Aluva, Ernakulam ( Pukkattupady,Perumbavoor,Edathala Candidates Preferred.Key Responsibilities:Coordination of all Meeting conducted in Ernakulam area (venue, food, Accommodation…etc)Seating arrangement in coordination with HO admin teamProper arrangements for guests if any visit planned.Hotel bookings in coordination with HO admin teamsMaintenance of all...

  • Business Development Officer

    4 days ago

    Aluva, Kerala, India ALN Global Private Limited Full time

    Company DescriptionALN Global Private limited, we are into the aluminium windows and door industry for the last 50 years of specialised expertise. Our commitment to innovation drives us to engineer cutting-edge solutions that seamlessly blend durability, energy efficiency, and modern design for both residential and commercial applications. We cater to a wide...

  • Chief Revenue Officer

    2 days ago

    Aluva, Kerala, India L'orio Homes Full time

    Company DescriptionL'orio Homes supplies premium imported marble and luxury natural stones, delivering high-quality surface solutions to residential, commercial, and hospitality projects. Renowned for quality, consistency, and reliable execution, we source exquisite materials from top international quarries. With a consultative approach, we guide clients...

  • Corporate Communications Officer

    14 hours ago

    Aluva, Kerala, India Bless Retirement Living Full time

    ¦ Internal Communication: The CRO is responsible for in-house communication, ensuring that messages are clear, timely, and consistent across various channels.They draft messages, check birthdays, and create special posters, fostering a positive and informed environment.External Communication:Managing the main email domain, they handle website enquiries,...

  • HR & Admin

    4 days ago

    Aluva, Kerala, India myResto Today Pvt Ltd Full time

    Company DescriptionMyResto Today Pvt Ltd is redefining the food distribution industry with innovative solutions that connect diners and distribution partners through a sleek, intuitive customer engagement platform. Using advanced QR code technology, MyResto Today offers seamless access to digital menus, streamlined ordering, and exclusive promotions via a...

  • Admin cum HR Executive

    1 week ago

    Aluva, Kerala, India NAVA Design and Innovation Pvt Ltd Full time

    We are seeking a well-organized and proactive Admin cum HR Executive to join our team. The ideal candidate will have experience in both administration and HR functions, including documentation, team coordination, and daily office management.Responsibilities:Manage day-to-day administrative activities and office operationsPrepare and maintain official...