Product Support Specialist

20 hours ago

Noida, India Saas Labs Full time

At SaaS Labs, innovation meets excellence. Were a global SaaS powerhouse helping 6,000+ businesses across 70 countries simplify communication, automate workflows, and boost productivity. Backed by world-class investors like Peak XV Partners, Base10, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot.

Now, we're looking for a Product Support Engineer who can turn problems into solutions and customers into fans. If you love solving puzzles, thrive on helping people, and want to grow with a global SaaS company—this is your calling.

What You'll Do

  • Be the go-to expert for JustCall users, tackling queries via phone, email, and chat.
  • Troubleshoot, resolve, and even lead live screen-share sessions to save the day.
  • Escalate tricky cases with full context so Product & Engineering teams can fix fast.
  • Spot trends, flag recurring issues, and influence product improvements.
  • Keep customers updated with clear, empathetic communication.
  • Contribute to FAQs, Help Center articles, and troubleshooting guides to make support smarter for everyone.

What We're Looking For

  • 1+ year in product/tech support (bonus if SaaS or app support).
  • Experience with chat, email, and phone support.
  • Familiarity with Intercom, JIRA, MaestroQA (extra points if you know APIs & webhooks).
  • Strong English communication (both written & spoken).
  • Tech-savvy, empathetic, and able to explain complex stuff in simple words.
  • A multitasker who thrives under pressure and loves problem-solving.

Why You'll Love It Here

  • Work with a truly global team across 6 countries and get Night Shift Allowances over and above your salary
  • Enjoy comprehensive medical benefits.
  • Be part of a fast-scaling SaaS company that's rewriting the future of customer communication.

Your mission: Transform every support interaction into a customer success story.

Apply now and help us power the next billion conversations.

  • Product Support Specialist

    2 days ago

    Noida, Uttar Pradesh, India Payomatix Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position:Product Support SpecialistExperience:2–4 YearsLocation:Gr. NoidaEmployment Type: Full-TimeAbout PayomatixPayomatix is a leading fintech solutions provider, enabling businesses to streamline their payment processes with innovative, secure, and scalable products. We are committed to delivering seamless experiences in the high-risk and mainstream...

  • Product Support Specialist

    18 hours ago

    Noida, India Payomatix Technologies Full time

    Position: Product Support Specialist Experience: 2–4 Years Location: Gr. Noida Employment Type : Full-Time About Payomatix Payomatix is a leading fintech solutions provider, enabling businesses to streamline their payment processes with innovative, secure, and scalable products. We are committed to delivering seamless experiences in the high-risk and...

  • Application and Product Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India TechRyde Inc. Full time US$ 80,000 - US$ 1,20,000 per year

    Job Title:Application & Product Support SpecialistLocation:Sector-62, NoidaCompany:TechRyde Private LimitedExperience:1 to 3 years (or more)Employment Type:Full-TimeShift:US shift (Night Shift)Work Mode:5 Days, Work from OfficeAbout TechRyde:TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation...

  • Technical Support Specialist- API and Product

    2 weeks ago

    Noida, Uttar Pradesh, India TechRyde Inc. Full time US$ 60,000 - US$ 1,20,000 per year

    Job Title:Technical Support SpecialistLocation:Sector-62, NoidaCompany:TechRyde Private LimitedExperience:1 to 3 years (or more)Employment Type:Full-TimeShift:US Shift (Night Shift)Work Mode:5 days (In-office)About TechRyde:TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in...

  • Technical Support Specialist- API and Product

    21 hours ago

    Noida, India TechRyde Inc. Full time

    Job Title:Technical Support SpecialistLocation:Sector-62, NoidaCompany:TechRyde Private LimitedExperience:1 to 3 years (or more)Employment Type:Full-TimeShift:US Shift (Night Shift)Work Mode:5 days (In-office)About TechRyde:TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in...

  • Product Validation and Customer Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeValidation Full time ₹ 21,44,000 - ₹ 25,96,000

    Job DescriptionWe are seeking a talented individual to join our team as a Product Validation and Customer Support Specialist. In this role, you will be responsible for testing and validating different features of Catapult, CCOV, and SLEC systems, including writing testing specifications and supporting test cases. You will also provide solutions and answers...

  • Technical Expert

    5 days ago

    Noida, Uttar Pradesh, India beBeeSystem Full time ₹ 12,00,000 - ₹ 36,00,000

    System Support SpecialistJob DescriptionThe System Support Specialist will work closely with customers to resolve technical problems, providing timely assistance and ensuring customer satisfaction.Diagnose complex hardware, software, and network-related issues, conducting independent research to find technical solutions when necessary.Transfer non-technical...

  • Product Support Expert

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description:About this roleThe Senior Technical Support Specialist will be responsible for providing expert product support and technical guidance.Key responsibilities include:Expert knowledge in product support (L1-L2-L3) encompassing troubleshooting, escalation management, and technical guidance.Strong analytical skills with the ability to identify and...

  • Production Support Coordinator

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeOperational Full time ₹ 19,91,900 - ₹ 22,18,300

    System Operations SpecialistAbout this role:The System Operations Specialist will be responsible for overseeing the daily operations and support of production systems, ensuring system reliability, availability, and performance. This role includes managing the release process, coordinating with solutions architects, and ensuring seamless integration and...

  • Product Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Are you passionate about delivering exceptional customer support and problem-solving expertise? We are seeking a skilled Product Support Engineer to join our team.About the RoleThis role involves being the primary point of contact for customers using our cloud-based phone system and contact center platform. You will be responsible for troubleshooting...