Product Validation and Customer Support Specialist

7 hours ago


Noida, Uttar Pradesh, India beBeeValidation Full time ₹ 21,44,000 - ₹ 25,96,000
Job Description

We are seeking a talented individual to join our team as a Product Validation and Customer Support Specialist. In this role, you will be responsible for testing and validating different features of Catapult, CCOV, and SLEC systems, including writing testing specifications and supporting test cases. You will also provide solutions and answers to end-users or field AEs queries on product usage and identify gaps in the product.

As an integral part of our team, you will lead projects related to different features of the HLS HLV product, develop test plans, create test cases, and identify issues and gaps. You will use your technical expertise to respond to customer queries, demonstrate products and their flow, and analyze all incoming issues and queries from customers to identify gaps and improve the product.

This role may involve interaction with customers on critical issues to narrow down problems. You will support and debug customer design methodologies using our products, produce benchmark data if needed, and participate in architecture reviews and feature prototyping. You will understand the tool and user expectations to bring out the best in the tool.

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