Customer Support Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Customer Support Specialist

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Job Summary:

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We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. This role will be responsible for providing exceptional service and value to our clients through cutting-edge solutions.

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Key Responsibilities:

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  • Customer Interaction:">
  • Serve as the first point of contact for customer inquiries through email, chat, and phone, ensuring timely and accurate responses.">
  • Issue Resolution:">
  • Troubleshoot and resolve technical issues, escalating to the appropriate team when necessary.">
  • Product Knowledge:">
  • Develop a deep understanding of our products and services to guide customers effectively.">
  • Documentation:">
  • Maintain accurate records of customer interactions and solutions provided in our CRM system.">
  • Feedback Management:">
  • Gather customer feedback and provide actionable insights to internal teams for product or service improvement.">
  • Cross-Department Collaboration:">
  • Liaise with technical, sales, and product teams to address customer concerns and improve the overall customer experience.">
">

Qualifications and Skills:

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• Bachelor’s degree in any field, preferably in IT, Business Administration, or related areas.

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• Minimum 1 year of experience in customer support or a similar role, freshers with excellent communication skills are welcome.

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• Excellent verbal and written communication skills.

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• Strong problem-solving and multitasking abilities.

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• Proficiency in using CRM tools and basic technical troubleshooting.

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• Empathy and patience when dealing with customer concerns.

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• Ability to work in a fast-paced environment and adapt to new challenges.

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Why Join Us:

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• Competitive salary and benefits package.

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• Opportunities for professional growth and learning.

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• Inclusive and collaborative work culture.

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• Exposure to cutting-edge technology and innovative projects.

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• Employee wellness programs and regular team-building activities.

"],

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