Application and Product Support Specialist

3 days ago

Noida, Uttar Pradesh, India TechRyde Inc. Full time US$ 80,000 - US$ 1,20,000 per year

Job Title:
Application & Product Support Specialist

Location:
Sector-62, Noida

Company:
TechRyde Private Limited

Experience:
1 to 3 years (or more)

Employment Type:
Full-Time

Shift:
US shift (Night Shift)

Work Mode:
5 Days, Work from Office

About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in the hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

We are seeking a technically adept and customer-focused
Application & Product Support Specialist
to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:

  • Provide
    technical product support
    to clients via email, chat, or calls, focusing on API-related issues and product functionalities.
  • Perform
    API testing
    and troubleshooting using tools like
    Postman
    ,
    Swagger
    , or similar platforms.
  • Analyze, diagnose, and resolve
    integration or application issues
    in collaboration with internal teams (Engineering, Product, QA).
  • Assist customers in
    understanding and implementing APIs
    , offering clear guidance and best practices.
  • Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.
  • Document common issues, solutions, and create
    support documentation
    and knowledge base articles.
  • Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.
  • Ensure
    timely resolution
    of issues with strong focus on
    customer satisfaction and communication.

Required Skills and Qualifications:

  • 1–3 years (or more) of experience in
    technical support
    ,
    API support
    , or
    product support
    roles.
  • Strong knowledge of
    RESTful APIs
    , API documentation, and integration practices.
  • Hands-on experience with
    Postman
    ,
    Swagger
    , or other API testing tools.
  • Understanding of software development lifecycle and debugging techniques.
  • Excellent
    verbal and written communication skills
    to effectively interact with customers and internal stakeholders.
  • Strong
    problem-solving skills
    and a proactive approach to resolving technical issues.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

  • Experience with API authentication methods (OAuth, API keys, etc.).
  • Familiarity with log analysis and debugging tools.
  • Prior experience working with SaaS or cloud-based products.

Why Join TechRyde?

  • Work on cutting-edge solutions shaping the future of hospitality and retail.
  • A collaborative work environment with global clients and diverse projects.
  • Growth opportunities and ongoing learning & development support.
  • Flexible work culture and a supportive team.

How to Apply:

Send your updated resume to
[]
with the subject line
"API & Product Support Specialist – Application"
.

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