Application Support Specialist

3 days ago


Noida, Uttar Pradesh, India BirchStreet Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibilities:

Application Support Specialist at BSS will have the following responsibilities:


• Would be responsible for handling daily incoming volumes from across the world through emails & chat.


• Troubleshooting of issues on a real-time basis.


• Documentation of each ticket handled to ensure all the information is captured from an audit perspective.


• Achieve the desired target of process SLAs as well as personal KPIs.


• Escalations to level 2/development/integration teams with well-documented details.


• Attend briefings, training/refresher sessions, and meetings as required.

Requirements:

The following are the minimum qualifications/skills required for an Application Support position:


• Candidate must possess excellent verbal and written communication skills.


• Turkish language proficiency is a must


• Any Graduate with database/programming certifications from DOAECC/similar recognized institutions.


• 1 to 2 years of experience in technical support (L1/L2) to International clients. (Mandatory)


• Excellent troubleshooting skills


• SQL knowledge Simple select DB queries


• Working knowledge of Microsoft Office Suite Excel, Word.


• Exposure to support of business applications in any of the following domains is a plus – Procurement/CRM/Hospitality



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