Product Support Specialist

23 hours ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000

Are you passionate about delivering exceptional customer support and problem-solving expertise? We are seeking a skilled Product Support Engineer to join our team.

About the Role

This role involves being the primary point of contact for customers using our cloud-based phone system and contact center platform. You will be responsible for troubleshooting technical issues, resolving queries and tickets, and providing top-notch support via calls, emails, and chats.

Key Responsibilities
  • Provide technical assistance to customers, prospects, and on-trial users through various communication channels.
  • Triage, troubleshoot, and resolve product-related queries and issues in a timely manner.
  • Leverage proactive calling strategies to lead live troubleshooting and screen-share sessions with customers for faster resolution.
  • Escalate complex, recurring, or high-impact issues to subject matter experts with complete context and diagnostics.
Requirements
  • A minimum of 1 year of experience in support roles, preferably in product/application/tech support.
  • Familiarity with chat, email, and phone support mechanisms.
  • A bachelor's degree in Information Technology, Computer Science, or related fields is preferred.
Essential Skills
  • Strong written and verbal communication skills in English.
  • Tech-savviness, ability to learn quickly, and simplify complex concepts.
  • Empathetic problem-solving abilities with high emotional quotient.

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