SERVICE OPERATIONS Wi-Fi L2 Support SME

3 weeks ago

Pune, India HSBC Full time

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will: 

• Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.
• Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred. 
• Working with other IT teams including Incident Management during crisis and represent Connectivity.
• Working as part of a global NOC Team.
• Work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents.
• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
• Drive down infrastructure service outages and repeat failures.
• Support Incident Management during Post Incident Reviews.
• Ensure global standards are set and adhered to.
• Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
• Be willing to provide on-call support on a rotational basis – which is financially rewarded

Requirements

To be successful in this role, you should meet the following requirements:

• Strong technical skills for handling Wi-Fi Incidents
• Strong understanding of Data Networks Topologies and protocols.
• Drive to improve the services we provide to our business.
• Provide valuable inputs in process improvement.
• Need to be a good team player and able to collaborate at all levels.
• Experience of Working to ITIL/Agile Standards/Framework.
• Willingness and ability to learn new telecoms technologies and supporting tools.
• Strong communication skills and be able to communicate at all levels within the business

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