Technical Support Engineer

4 days ago

Pune, Maharashtra, India Vsynergize Outsourcing Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Name of Position:

Technical Support Engineer

No. of Positions Vacant: 2

Qualification:

Any Graduate

Required Skill Set (In case of IT requirements):

DHCP, DNS, VPNs, VLANs, ticketing tools (e.g., Jira, Zendesk, ServiceNow), Windows and Linux

Relevant Industry:

Any

Job Description / Responsibilities:

Key Responsibilities:

  • Provide support for configuring and maintaining networking devices such as Cisco routers, Peplink devices, and Ruckus access points.
  • Support the setup and management of DHCP and DNS servers for large-scale networks.
  • Troubleshoot Wi-Fi and networking issues, from connectivity problems to server-related concerns.
  • Manage and monitor Wi-Fi network performance using tools like SolarWinds and Nagios.
  • Assist with cloud-based management of network infrastructure (e.g., Peplink InControl, Ruckus Cloud Wi-Fi).
  • Ensure network security by configuring VPNs, VLANs, and secure Wi-Fi access protocols.
  • Perform firmware and software updates for networking equipment and apply security patches as needed.
  • Use ticketing tools such as Jira, Zendesk, or ServiceNow to log and track incidents, service requests, and escalations.

Desired Profile of the Candidate:

Qualifications & Experience:

  • 1 - 3 years of experience in network support or administration, particularly with Cisco, Peplink, and Ruckus equipment.
  • Hands-on experience with DHCP, DNS, and AAA services.
  • Familiarity with cloud management platforms and Wi-Fi controllers.
  • Knowledge of Windows and Linux server management.
  • Strong troubleshooting skills for network performance and Wi-Fi connectivity issues.
  • Understanding of Wi-Fi security and optimization (WPA3, 802.1X authentication).
  • Experience with ticketing tools such as Zoho, ServiceNow, or Jira for issue tracking and escalation.

Key Skills:

DHCP, DNS, VPNs, VLANs, Jira, Zendesk, ServiceNow, Windows, Linux, Network Troubleshooting, Wi-Fi Management

Experience:

1+ Years

Location of Posting:

Hinjewadi Phase 1, Pune (Work From Office)

Location of Candidate:

Pune

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