
Engineer (IT Infrastructure L1 or L2)
2 days ago
Responsibilities
- Provide L1/L2 support for IT infrastructure (network, systems, and end-user devices).
- Manage and troubleshoot IT Hardware & Desktop Support issues.
- Monitor and support Network Infrastructure (LAN, Wi-Fi, VPN).
- Assist in Cloud & Virtualization administration (basic level).
- Ensure compliance with IT Security & Company policies.
- Log, track, and resolve incidents via ticketing system; escalate when required.
Skill Set Required
- Hands-on experience in desktop/laptop support (OS installation, patching, antivirus, user issues).
- Knowledge of network troubleshooting (LAN, WAN, Wi-Fi, VPN).
- Exposure to Cisco devices (switches, routers, firewalls) basic configuration and monitoring.
- Familiarity with firewalls (SOPHOS, Cisco, Fortinet) – rule monitoring & support.
- Experience with Active Directory, DNS, DHCP, Outlook/Office 365 user management.
- Basic understanding of cloud platforms (AWS, Azure, or GCP) and virtualization (VMware/Hyper-V).
- Strong troubleshooting, documentation, and end-user support skills.
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