Engineer (IT Infrastructure L1 or L2)

2 days ago


Pune, Maharashtra, India Ultra Corpotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities

  • Provide L1/L2 support for IT infrastructure (network, systems, and end-user devices).
  • Manage and troubleshoot IT Hardware & Desktop Support issues.
  • Monitor and support Network Infrastructure (LAN, Wi-Fi, VPN).
  • Assist in Cloud & Virtualization administration (basic level).
  • Ensure compliance with IT Security & Company policies.
  • Log, track, and resolve incidents via ticketing system; escalate when required.

Skill Set Required

  • Hands-on experience in desktop/laptop support (OS installation, patching, antivirus, user issues).
  • Knowledge of network troubleshooting (LAN, WAN, Wi-Fi, VPN).
  • Exposure to Cisco devices (switches, routers, firewalls) basic configuration and monitoring.
  • Familiarity with firewalls (SOPHOS, Cisco, Fortinet) – rule monitoring & support.
  • Experience with Active Directory, DNS, DHCP, Outlook/Office 365 user management.
  • Basic understanding of cloud platforms (AWS, Azure, or GCP) and virtualization (VMware/Hyper-V).
  • Strong troubleshooting, documentation, and end-user support skills.


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