Service Operations Wi-fi L1 Support Sme/software Engineer

1 day ago

Hyderabad Telangana Pune Maharashtra, India HSBC Full time

Job descriptionSome careers shine brighter than others If youre looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of SERVICE OPERATIONS Wi-Fi L1 Support SME Software Engineer In this role you will Primary Responsibility is to Support Wi-Fi incidents globally and provide expertise in resolution Have good working knowledge of Wi-Fi infrastructure and associated components Working with other IT teams including Incident Management team during crisis and represent Telecoms Working as part of a global NOC team Work with Incident manager L3 L2 support engineers provide required inputs regarding Wi-Fi Incidents Work within global diverse team of engineers and vendors to provide support on a follow the Sun basis Drive down infrastructure service outages and repeat failures Support Incident Management during Post Incident Reviews Ensure global standards are set and adhered to Work with Service Providers ensuring they meet their contractual commitments and work with them Continuous Improvement RequirementsTo be successful in this role you should meet the following requirements Good technical skills for handling Wi-Fi Incidents Good understanding of Data Networks Topologies and protocols Drive to improve the services we provide to our business Provide valuable inputs in process improvement Need to be a good team player and able to collaborate at all levels Experience of Working to ITIL Agile Standards Framework Willingness and ability to learn new telecoms technologies and supporting tools Youll achieve more when you join HSBC www hsbc com careersHSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by HSBC Software Development India

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