Guest Service Associate

4 weeks ago


Pune, India AccorHotel Full time
Primary Responsibilities

Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors

Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.

Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Operational Management

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift smooth professional and friendly check in and check out

Maintain record of all banquet and any other functions in the hotel.

Liaise with other departments for the resolution of daytoday administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of the post.

Liaise with Housekeeping for the Room Status.

Handle additional responsibilities as and when delegated by the Management.

Qualifications : Knowledge and Experience

Diploma in Tourism / Hospitality Management

Fresher or Minimum 6 months to 1 year of relevant experience

Excellent reading writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage Competencies

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Selfmotivated and energetic

Must be wellpresented and professionally groomed at all times

Remote Work : No Employment Type : Fulltime

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