B2B Commercial Manager

3 weeks ago


gurgaon, India Thakral One Full time
Develop and ensure execution of the omnichannel B2B strategy based on data & insights and input from marketing
Ensure effective liaison with Marketing, Customer Care & Service and B2C to deliver a consistent omnichannel consumer experience and facilitate an effective Customer feedback loop
Monitor performance of B2B channels and make decisions on further improvement
Identify commercial opportunities in the market to foster sustainable growth in the B2B channels
Manage the 'unmanaged base' , Office and SOHO customers which are targeted by Marketing and E-commerce activities
Manage the B2B P&L
Department and Management Responsibilities
As part of the local Management Team, drive the overal organization's business results by making tactical and strategic decisions and by building the organisation in a sustainable way
Drive innovative solutions relevant by following the latest developments in the field and stay up-to-date on competitors
Act as a spokesperson within the organization and in the Management Team and be the end-responsible for the department and the department's results
Translate the global strategy to local market needs and define initatives to achieve business results
Ensure that optimal investments and decisions are made in the OP process for both CAPEX and OPEX, in collaboration with Finance, for PFME in collaboration with Marketing
"Lead leaders" by promoting leadership skills
Manage the budget within the department
Align with HQ stakeholder and other markets' counterparts on strategy, priorities and best practices
Improve and implement efficient ways of working in line with the operational plan and company guidelines
People & Performance Management
Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
Build a strong team where team members collaborate effectively and understand their shared goals and purpose
Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
Lead by example in terms of NLF behaviors and safety leadership
Build the culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism
'Education:
MSc/MA level in business administration, marketing or relevant field
Professional experience:
More than 10 years in B2B business operations experience
Extensive commercial experience in marketing and sales, with a strategic mindset, preferably in FMCG, Office
Experience in Field Sales Management, 3rd Party Management, (Key) account management
Extensive organizational and leadership experience

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