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Customer Service Executive

4 weeks ago

Mumbai, Maharashtra, India TotalEnergies Full time

Responsibilities:-

  • Review & validation of Customer Enrolment in SAP and inducting them about company's policies and process for order placement.
  • Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery
  • Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
  • Performing invoicing activities for all segment distributors and customers of Lubricant division
  • Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
  • Timely review of open orders and take appropriate actions on servicing all orders.
  • Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
  • Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
  • Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
  • Raising Credit Limit request in workflow as per customer/sales request
  • Performing invoice reversals & return inwards as per process

QUALIFICATIONS/EXPERIENCE REQUIRED

  • Bachelor's degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
  • Min. 3 years' experience in Customer Handling
  • Strong Communication Skills & Customer service orientation
  • Troubleshooting and multi-tasking skills

Please note:- This role will be on 6 months contract period on third party vendor

Interested candidates can share their resumes on

Regards

Pooja Wadhwa