Customer Service Executive

2 weeks ago

Mumbai, Maharashtra, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Employment Type: Full-time

Experience Level: Entry Level (6 months - 1 year preferred)

Position Overview: We are looking for a dedicated and customer-focused Customer Service Executive to join our customer support team. The ideal candidate will be a B.Com graduate with 6 months to 1 year of experience in customer service, support, or related fields. This role provides an excellent opportunity to develop customer relationship management skills while contributing to customer satisfaction and retention.

Key Responsibilities:

  • Handle inbound customer calls, emails, and chat inquiries in a professional manner
  • Resolve customer complaints, queries, and concerns promptly and effectively
  • Provide accurate information about products, services, policies, and procedures
  • Process customer requests including orders, returns, refunds, and account modifications
  • Maintain detailed records of customer interactions and transactions in CRM system
  • Escalate complex issues to senior team members or specialized departments when required
  • Follow up with customers to ensure complete resolution of their concerns
  • Identify opportunities for upselling and cross-selling company products/services
  • Assist in preparing customer service reports and feedback analysis
  • Contribute to team meetings and process improvement initiatives

Required Qualifications:

  • Bachelor's degree in Commerce (B.Com) from a recognized university
  • 6 months to 1 year of experience in customer service, call center, or client support roles
  • Excellent verbal and written communication skills in English and local language
  • Basic computer skills including MS Office and familiarity with CRM software
  • Strong problem-solving abilities and attention to detail
  • Patience and empathy when dealing with customer concerns
  • Ability to multitask and work in a fast-paced environment

Preferred Qualifications:

  • Previous experience in banking, financial services, or retail customer service
  • Knowledge of customer service best practices and quality standards
  • Experience with ticketing systems and customer support tools
  • Understanding of basic accounting principles
  • Certification in customer service or related field

Key Skills:

  • Outstanding interpersonal and communication skills
  • Active listening and conflict resolution abilities
  • Time management and organizational capabilities
  • Adaptability and willingness to learn new processes
  • Team collaboration and positive attitude
  • Stress management and resilience
  • Basic analytical skills for data entry and reporting

Technical Requirements:

  • Proficiency in computer operations and typing
  • Familiarity with Windows operating system
  • Ability to navigate multiple software applications simultaneously
  • Basic understanding of internet and email applications

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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