
Customer Service Executive
16 hours ago
Job Description
Position Title: Executive Customer Service
Location: Mumbai - Head Office (Kurla - Phoenix Market City)
Education & Experience
• Bachelors degree in Business Administration, Commerce, or related field.
• 1 years of experience in customer service/client servicing, preferably in
manufacturing/FMCG sectors.
• Prior experience in order management, sales support, or MIS reporting will be an added
advantage.
Key Competencies:
• Strong communication and interpersonal skills.
• Proficiency in MS Excel and ability to analyze data effectively.
• Knowledge of ERP platforms (Focus, Oracle, SAP, or any equivalent).
• Attention to detail, accuracy, and organizational skills.
Job Responsibilities:
• Handle customer queries, requests, and complaints promptly and professionally to ensure high client satisfaction.
• Generate and process sales orders for factories in coordination with internal teams.
• Prepare and maintain accurate reports, including MIS, for management review.
• Act as a liaison between clients and internal departments to ensure smooth order execution
and service delivery.
• Follow up with customers on orders, deliveries, and payments when required.
• Maintain client data and order history in ERP systems (Focus, Oracle, SAP, or similar).
• Capitalizing Cost Saving opportunities for the Company.
• Leading Projects assigned by Management.
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