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Service Desk – Agent
2 months ago
Required Technical Skill Set
2-5
Desktop & Network troubleshooting
Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
Need for international client (UK)
Willingness to work in any shifts including night shifts
Accountable to answer customer requests and assisting customer either by email/chat or over the phone
Ability to understand customer issue and route to appropriate team
Should be ITIL Foundation certified
Must be a strong cross-team collaborator
Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
1. MCP & ITIL Certification.
