Manager- Key Accounts

Job Description About MyOperator: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. Role Overview: We are seeking an Manager – Customer Success to lead and oversee the entire Customer Success department for our Enterprise clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. To improve the overall customer experience and to enhance the working of the internal team members. He/she will be responsible for supervising, managing and motivating team members daily. He/She will be reporting to the AVP-Enterprise Business Group and work with him/her to improve the ARPU of the existing clients. Responsible: ● Directs, administers, and controls the day-to-day operations and activities of facilities and programs in an assigned area. ● Participates in the implementation of divisional and company initiatives and strategies ● Practices cost containment strategies, maintaining profitability and growth of the area. ● Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development. ● Manage the daily activities of Customer Success-TL'S. ● Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care ● Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth. ● Listen to team members’ feedback and resolve any issues or conflicts ● Recognize high performance and reward accomplishments ● Suggest and organize team building activities ● Interacting with the Sales team to work on inter-departmental challenges Requirements Qualifications: ● Master’s degree in Business Administration or related field ● Has been in the leadership role of the similar profile from past 6+ years ● Managing performance and profitability ● Promoting process improvement ● A customer-focused mindset, putting the customer experience first in every action you take ● Exceptional account management and customer service skills backed up with excellent written and verbal communication skills ● Experience working in a B2B SaaS organization will be preferred ● Technically proficient ● Dealing with complexity, analyzing information, and implementing company vision ● Excellent problem-solving skills. KPI: ● Reduce the percentage of churn rate ● To increase the count of references ● Regular Team Training ● To increase the MRR ● To increase the product usage (mainly of low and medium usage clients) Benefits Perks & Benefits: ● Competitive salary with high-performance incentives. ● Career growth opportunities in a fast-growing SaaS company. ● Training & mentorship from industry experts. Requirements ● Master’s degree in Business Administration or related field ● Has been in the leadership role of the similar profile from past 6+ years ● Managing performance and profitability ● Promoting process improvement ● A customer-focused mindset, putting the customer experience first in every action you take ● Exceptional account management and customer service skills backed up with excellent written and verbal communication skills ● Experience working in a B2B SaaS organization will be preferred ● Technically proficient ● Dealing with complexity, analyzing information, and implementing company vision ● Excellent problem-solving skills.