Key Account Manager

1 week ago

Noida, India Hack2skill Full time

Role Overview:We are seeking an experienced and customer-centric Key Account Manager to ensure seamless client onboarding, delivery, and long-term relationship management. The role requires someone who can act as the bridge between sales, delivery, and clients relaensuring customer success, retention, and growth.What Youll Do:As a full-time Key Account Manager, you will:- Lead client onboarding and ensure smooth handover from the sales team.- Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.- Act as the primary point of contact for clients post-contract signing.- Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.- Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.- Track client health, proactively address issues, and resolve escalations quickly.- Develop and present account review reports, success metrics, and ROI to clients.- Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.- Identify patterns in client needs and provide feedback to improve Hack2skills offerings.You Should Have:- Bachelors/Masters degree in Business, Marketing, or related field.- Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector.- Proven track record of managing enterprise clients and delivering projects successfully.- Strong communication, relationship-building, and stakeholder management skills.- Ability to handle multiple accounts/projects simultaneously.- Proficiency in CRM tools and reporting.- Analytical mindset with the ability to measure client success and ROI.- Problem-solving skills and a customer-first attitude (ref:iimjobs.com)

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