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Client Engagement Manager

2 months ago

Pune HO, India Iris Software Inc. Full time
Responsibilities:Overall account and engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organizations (CO)Establish and develop trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.E. typically at the C, C-1 & C-2 levels)Own and drive account strategy and planningDrive business growth by identifying, developing and solutioning for new business opportunities aligned with Iris’ capabilities and service offerings in the IT App Dev spaceEnsure client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiationLeads the client account portfolios to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs, while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards Anchor pre-sales and solutioning for the account, in partnership with delivery, technology and domain practicesDevelop big picture understanding of the client’s business and platform/ technology context and associated roadmaps to foster engagement and co-creation of delivery and techno-functional solutions Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing and setup of projectsFacilitate osmosis of experiences from the industry to shape platform/ application roadmaps and proactive capability development for the account Partner with marketing, inside sales and domain/ technology practices to drive go-to-market and to provide differentiated solutions and capabilities in core and emerging areasPartner with enabling functions to ensure contractual, commercial and other execution related compliance requirements are met in timePeople Management responsibilities for a direct span of people at the lead/ manager/ senior manager levelsMust Have Skills & Experience:14-18 years of experience in the IT services industry in account or engagement management 5+ years of experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects3+ years of experience in the financial services domainPast experience working with Financial Services GCCs/ GICs/ Captive Organizations for clients based in US, UK or AustraliaPrior experience of establishing and developing relationships at exec and senior client stakeholders (C/C-1/C-2 levels)Consultative solutions oriented selling experience with the ability to structure outsourced IT deals for delivery of IT solutionsStrong contractual & commercial acumen;

prior experience working on sales and pre-sales with IT services firmsSelf-directed towards agreed KPIs/ goals combining creativity & individual ownershipVery strong business communication, presentation, facilitation and negotiation skillsAbility to troubleshoot and manage escalated service delivery issues and conflictsAbility to challenge status quo and drive continuous improvement journeys