Customer Success Lead

1 week ago

Gandhinagar, Gujarat, India Skai Lama Full time

Please read the entire JD and the link to actually apply for the job is in the JD. Fill that form if you want to be considered for the role.

Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?

At Skai Lama, we do things differently. We believe in providing all the information upfront so you can make an informed decision about joining us.

What's the role?

As a Customer Success, you'll be responsible to manage the entire Customer Support & Customer Success function to ensure that we are able provide a stellar experience to the brands that we work with. More details about the role, career path, what the week could look like for this role is detailed below. But first, let's start with understanding more about Skai Lama

So, What's Skai Lama?

We help E-commerce and D2C Brands worldwide increase Average Order Value, Conversion and Retention. With a suite of four Shopify Apps and more in development, we currently serve over 8000+ E-commerce stores globally.

Where are we in our journey?

We've built 7 apps out of which we consider 3.5 as successful or on the path to succeed. We've made countless mistakes in the past and will continue to make more in the future. However, we've always learnt from those and figured out a way to make a comeback. That's what defines us and that's also we've built a profitable business. We're a 30 member team, growing profitably. Not just cash flow positive, or EBITDA positive, we believe that business exists to drive Net Profits and that's what we do. And yes, we pay Income Tax to the Government.

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