Customer Success Specialist

2 days ago

Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title

We are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in delivering world-class post-sales support to our customers.

Key Responsibilities:

  • Support customers and partners on product configuration, performance, and troubleshooting.
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams.
  • Maintain high levels of customer satisfaction and engagement.
  • Use diagnostic tools, scripts, and lab environments to replicate and resolve issues.
  • Contribute to technical documentation, knowledge base, and troubleshooting guides.
  • Collaborate with cross-functional teams to deliver the best customer experience possible.
  • Serve as the voice of the customer internally by sharing insights and feedback.

Requirements:

  • 5+ years of experience in a technical support or customer-facing engineering role.
  • Background in B2B SaaS and strong knowledge of network and security concepts.
  • Deep expertise in switches, routers, and networking fundamentals.
  • Certifications preferred: CCNA, JNCIE, or higher.
  • Working knowledge of Linux, VMware ESXi, and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • Empathetic communicator with a passion for customer success.
  • Able to manage multiple issues and tasks in a fast-paced environment.

What You'll Love:

  • Be part of a company at the forefront of cybersecurity and network visibility.
  • Work remotely with a talented global team.
  • Have direct impact on customer success and product growth.
  • Work in a fast-paced startup environment with room to grow and innovate.

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