Enterprise/SAAS Sales

1 week ago

Hyderabad, India HighRadius Full time
Digital Solution Advisor

Job DescriptionThe Digital Solution Advisor (DSA) is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer. The DSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn.

Job Summary: HighRadius End-to-End Sales and Customer

Management ProcessHighRadius follows a “Two-in-a-Box” model where DSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer. The different stages of such a processusually include:Initial connect and prospectingUnderstanding prospect business needs and requirementsCreating and demonstrating value of HighRadius products to prospects using Business Cases/ ROI modelsAligning with various stakeholders in the prospect’s organizationPreparing and reviewing contractsRenewal of contractsProactive churn risk managementEscalation ManagementNegotiation and closing the deal/ opportunity

ResponsibilitiesWork along with the AE to move deals/ opportunities through the pipeline.Interact with the prospect/ customer on a day-to-day basis.Requirement gathering and Customer qualification via a systematic analysis of customer business.Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience).Develop a detailed Cost Benefit ROI/ Business Case model.Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure.Churn management - maximize customer satisfactionAnalyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfactionNegotiate and close renewalsProactively manage customers to minimize churn

RequirementsPrior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer SuccessHands-on working experience with ERP software’s and/or cloud computing knowledge is an advantage3-10 Years of experience is preferredMBA and undergrad from reputed institutions is an advantageExperience in working with North American or European customers in a consultative sales role would be an advantagePrior Accounts Receivable knowledge would be an advantage

Soft SkillsHighly Organized and Self MotivatedPossesses excellent communication and presentation skillsComfortable interacting with CXO level employees of Fortune 1,000 companiesExcellent at teamwork and ability to work in a distributed delivery environmentPossesses and demonstrates high integrity and credibility as perceived by all those with whom they will workStrong intellect coupled with proficient commercial instincts  Unwavering focus on results/target

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