Genesys Cloud CX Routing Engineer

Responsibilities:* Design, implement & optimize routing solutions using Genesys Cloud CX platform.* Ensure high availability, scalability & performance of customer interactions.

Role : Genesys Cloud CX Routing Engineer Location:Bangalore / Noida / Hyderabad (Onsite) Contract:15 Months Responsibilities: Design, develop, and support Genesys Cloud CX routing solutions across multi–data center environments. Build and maintain routing strategies for voice and digital channels (Email, WebChat, etc.). Develop integrations with APIs, web...

Role : Genesys Cloud CX Routing EngineerLocation:Bangalore / Noida / Hyderabad (Onsite)Contract:15 MonthsResponsibilities:Design, develop, and support Genesys Cloud CX routing solutions across multi–data center environments.Build and maintain routing strategies for voice and digital channels (Email, WebChat, etc.).Develop integrations with APIs, web...

Job Title : Genesys Cloud CX Test EngineerLocation : BangaloreExperience Required : 3 - 6 YearsJob Summary :We are seeking a Genesys Cloud CX Test Engineer to validate voice applications, IVR flows, bots, and integrations within our contact center ecosystem.The ideal candidate will have a strong background in QA methodologies, experience with Genesys Cloud...

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design LeadGood to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9,...

Job Title: Senior CX Solutions SpecialistLocation: Hyderabad, Telangana, IndiaExperience Required: 8+ YearsRelevant Exp Required: 7+ YearsAvailability: Immediate joiners preferredPreferred Background: Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys...

Job Title:  Senior CX Solutions Specialist Location:  Hyderabad, Telangana, India Experience Required:  8+ Years Relevant Exp Required:  7+ Years Availability: Immediate joiners preferred Preferred Background: Candidates with contact centre domain experience Job Description: We are looking for a seasoned Senior CX Solutions Specialist with deep...

**Experience**: **6-8 years** **Responsibilities**: **Support Genesys pure engage contact center** **Creating IVR call flow using GIA, design routing strategies** **Analyze logs and Troubleshoot frame work, media ,routing, voice platform and reporting issues** **Support planned maintenance and DR for Genesys components** **Resolve vulnerabilities from...

Key Responsibilities Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels. Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn. Collaborate with CX, product, and marketing teams to identify friction points and opportunities...

Key ResponsibilitiesDesign, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn.Collaborate with CX, product, and marketing teams to identify friction points and opportunities in...