Genesys Support

2 weeks ago

Bengaluru, India Maintec Full time

**Experience**:
**6-8 years**

**Responsibilities**:
**Support Genesys pure engage contact center**

**Creating IVR call flow using GIA, design routing strategies**

**Analyze logs and Troubleshoot frame work, media ,routing, voice platform and reporting issues**

**Support planned maintenance and DR for Genesys components**

**Resolve vulnerabilities from EPA scans for Genesys components**

**Troubleshoot issues with WDE ,webRTC and call recording**

**License renewal, User account creation and deletion**

**Technical Skill**:
***

**Expertise in following areas is Must to have.
- Hands on experience on Genesys pure Engage supporting contact center environment**

**Experience in Genesys voice platform, GIA and IRD**
- **Configuration server, T server, SIP server, Stat server and URS**
- **Genesys Frame work, pulse, icon and WFM**
- **WDE, WebRTC and Verint call recording**

**Expertise in following areas is good to have.h3. - Genesys pure cloud**

Genesys Support (L2)
- Technical- Bangalore

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